Job: Transfer Agent Team Leader – Jobs

Responsibilities:

Communicating and supporting the values and principles which govern the way staff work and behave
Leading by example from front, inspiring staff, fostering cooperative and positive culture ensuring that all employees work as a single team with their peers across domains, business lines and locations
Maintaining a sufficient level of technical knowledge appropriate to maintaining effective judgment in decision making
Ensuring that team’s results are fully green; e.g. service quality, productivity, staff engagement surveys, internal/external audit results are all exemplary
Ensuring that all the MI, KPI, KRI, KMP, BCP, BCM files and reports are updated and distributed on regular basis, department’s boards/visual management updated and service reviews meetings organized and held with spokes locations
Managing the resources of the team effectively, so any volumes fluctuations are dealt without service delivery degradation
Ensuring that processes are reviewed on a regular basis in order to increase productivity by making processes more efficient
Securing and evolving necessary controls and procedures so that operational risk is mitigated
Ensuring a constructive, supportive and learning culture is in place in relation to errors and incidents
Escalating any systems issues and extraordinary events to senior management
Ensuring all staff are trained, developed and coached so that there is rich, timely and professional communication and collaboration between the department’s staff and colleagues in other locations as well as internal and external clients and other stakeholders
Organising and supervising cross team training for the staff
Managing staff attrition and recruiting new employees in advance
Ensuring monthly staff meetings, regular feedback sessions to staff, twice yearly appraisals, incident review meetings, ACE and improvement brainstorming and reviews, strong industrial training induction for new staff, succession planning and career development, overtimes management
Maintaining superior relationship with internal and external clients by constructively managing their requirements
Preparing and coordinating internal or external projects and ensuring that all the deadlines are achieved with superior results
Proactively supporting Managers in preparation and coordination of internationalization projects, ensuring smooth transition to Warsaw without service degradation

Requirements:

Excellent client-facing and internal-team communication skills
Proper work-allocation skills
People management and dealing with difficult interpersonal situations within a team
Ability to effectively participate in the development planning of subordinates
Excellent written and verbal communication skills
Solid organizational skills including attention to detail and multi-tasking skills
High motivation, readiness for change, sense of urgency
University degree (preferably in Finance, Economics or Management)
Fluent verbal and written English, other foreign languages would be an asset

We offer:

Stable employment on the basis of full-time job contract
Supportive and friendly work environment with many opportunities to integrate with work colleagues (tennis school, football league, volleyball and basketball classes, integration weekends, etc.)
Wide range of trainings: soft skills, professional competences, technical trainings and financial knowledge trainings
Opportunities to growth within the organization including 6 Career Paths to choose from
Prestigious work location near Rondo Daszyńskiego

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