Responsibilities:
- Being an expert in all tasks related to the process
- Monitoring of all daily actions in the team’s activity, noticing weak spots, suggesting solutions and workload streamlining
- Responding to queries from internal or external sources in relation to the activity
- Preparing daily reports (checklist, KPI etc)
- Investigating and fixing any issues regarding daily business to avoid delays
- Ensuring the follow-up of documents receipts
- Monitoring procedures and checklist updates, immediate reporting to management any discrepancies and gaps in process and procedures
- Creating and updating process documents
- Actively participating in on-boarding of new clients and implementation of new products
- Coaching/on the job training of new employees
- Being innovative through various proposals of process enhancements and their implementation
- Actively participating in all change initiatives in the department
- Actively supporting teams across entire department in their business
- Escalating any system issues and extraordinary events to the management
- Providing excellent customer service and suggesting improvements to colleagues in this area
- Supporting Team Leader in securing, formalizing and evolving necessary controls and procedures so that operational risk is mitigated
- Presenting constructive, supportive and learning culture attitude in relation to errors and incidents
- Performing, executing and materializing controls for managed operational processes
- Proposing cross-departmental solutions through knowledge sharing and other initiatives
We are looking for you, if you:
- Have University degree (preferred: Finance, Economics, etc.)
- Have very good command of English
- Have min. 3 years of relevant experience
- Are focused on details
- Have good knowledge of MS Office
- Have ability to work effectively as a team player
- Have good communication skills, ability to interact efficiently with clients and effectively manage expectations
- Are able to strong reactivity to meet short deadlines
- Are self-motivation and willingness to learn
We offer:
- Stable employment on the basis of full-time job contract
- Complex trainings preparing to achieve independence on the position
- Supportive and friendly work atmosphere with many opportunities to integrate with work colleagues (football league, volleyball and basketball classes, integration weekends, etc.)
- Wide range of trainings and development opportunities
- Attractive benefits package (medical care, multisport card, lunch curd, co-funding of language courses, and many more)
- Prestigious work location near Rondo Daszyńskiego