Responsibilities:

• Management and delivery of the New Hire KYC Foundation Course for CIB and Markets
• Ensure that all learning and development deliverable / queries / requests are delivered on time and to the highest standard.
• Develop and maintain good client relationships.
• Identify skill gaps on an on-going basis and design / amend training material and assessments accordingly using the most appropriate learning interventions.
• Remain informed of business strategy changes and of new policy, process and technology enhancements and develop necessary training material.

Experience:

• Experience of delivering training to various levels within an organization

• Minimum of five years’ experience in a banking / learning & development environment.

• Computer literate with good knowledge of MS Office applications.
• Adult learning and technology based learning preferable.
• Experience of using on-line systems to manage data and generate meaningful MIS.
• Good knowledge of learning and development principles.
• Competent in instructional design
• Strong knowledge of Citi systems, products and processes will be an asset
• KYC / AML knowledge will be an asset

We offer:

• Opportunity to play a pivotal role in positioning KYC Operations for strategic success.
• Networking and developing relationships across KYC operations at all levels.
• Opportunity to participate in new technology and process implementations.
• Exposure to leading edge learning and development systems and processes.