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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
Shell Business Service Centre Kraków - job
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Pricing Margin Optimisation Analyst
Work location: Shell Energy Campus, Czerwone Maki 85

Job description:

General Position Definition:
Shell Bitumen is a fully integrated business. Our activities under control cover all key aspects of a downstream operation, including Make (own refineries), Buy, Blend (own/third party depots), Move, Market (across Europe and Africa).
Shell Bitumen Europe/Africa has located key business activities in Krakow, creating a variety of long term career options in an ever changing, demanding but highly rewarding work environment.

Are you curious, highly motivated, ambitious, a hunter, a challenger?
Can you break through barriers using inquiry, perseverance and charm?
Do you lead from the front and take people with you?
Is your personal success realised through your team and business?

If you answered yes to all of these, then you are ready to make a difference in Bitumen, one of the fastest growing businesses in Downstream. The Bitumen business offers unique opportunities for people like you to learn and excel in one of the few fully integrated operations in Downstream.

Job purpose:

Price Risk Management:
We actively undertake price risk management and strive to fully integrate exposure management across all of our activities. You are tasked to Monitor exposure on the portfolio of physical contracts and commitments, and execute appropriate actions in order to optimise exposure arising
Value Generation:
Support driving optimal Pricing in the Markets and create additional value by identifying and acting on margin improvement opportunities.

Faultless Pricing Operations:
Deliver perfect pricing and exposure operations that leave no dollar on the table and lead to high levels of customer and front line staff satisfaction.

Principal accountabilities:

  1. Prompt and accurate execution of exposure management actions in support of the Exposure Manager.

  2. Value Generation (Price, Cost and Margin Optimisation)

  3. Gather/Administer/Monitor price, cost and profitability information (via our pricing tool) and check adherence to the pricing targets.

Principal Responsibilities:
Operational Elements
In Support of the Pricing/Exposure Manager

  • Monitoring exposures

  • Execute exposure management interventions in support of the Exposure Manager

  • Ensure routine price, cost and risk marketing administration is flawless.

Addressing root causes of persistent issues while taking into account front line efficiency

  • Operate and continuously enhance current business analytics and information resources.

  • Establish a program of performance improvement initiatives

Commercial Elements:
In Support of the Pricing/Exposure Manager:

  • Identify and act on value opportunities through price setting and margin optimisation

  • Unlock value opportunities considered “too difficult” to operate.

  • Operationalise customer and supplier pricing propositions with the goal of perfect consumer satisfaction.

  • Develop simple yet innovative analytical insights to exploit Shell price, margin and volume data. Materialise these insights through accessible tools that guide negotiators towards better commercial outcomes.

  • Above and beyond the preceding responsibilities, use your understanding of Bitumen prices to contribute to growing the value of the business year on year.

Special challenges:

  • Lead through influence

  • Specialities is a fast growing and evolving business. Therefore curiosity, ability to embrace change and drive for continuous improvement are key attributes for a successful candidate


  • Bitumen Europe/Africa is operating in > 15 Countries

  • Core businesses currently is located in Western and Central Europe and South Africa

  • Regular exports into a variety of other countries



  • Strong Commercial mind set (preferably experience in Pricing/Sales activities)

  • Superb analytical skills, strong problem solving mind-set

  • Technically capable to innovate in the use of end user computing tools such as Excel, Access, and Sharepoint.

  • Highly numerate and able to present complex data in simple intuitive ways

  • Excellent communication and stakeholder management skills


  • Knowledgeable in the area of Risk Marketing and / or Trading

  • Knowledgeable in the application of financial instruments for risk management such as OTC derivatives (swaps and options) and Futures

  • Knowledgeable in the use of SAP with respect to pricing & billing

  • Business Finance experience, knowledge of P&L, Balance sheet & CCS dynamics

  • Knowledge of Dutch, French or German is a plus, fluent English is a must.

Key Competences required:

  • Applying and Monetising Customer Value Proposition

  • Commercial and Economic Acumen

  • Value Chain Understanding

  • Managing Customer Experience

  • Pricing and Exposure Management

  • Project Delivery

  • Contract Management

  • Generating Insights

Applications from candidates with some competency gaps that are keen to learn and develop are welcomed.

Number of Vacancies:

Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects
Shell is an Equal Opportunity Employer

This job is no longer available

Recruitment process for this position has ended.

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