Job: Senior Service and Process Analyst – Jobs

Based in Ada, Michigan, Amway is one of the world's leading direct sales companies. We operate in more than 50 countries around the world offering a variety of products: health, beauty and home care. Amway Business Services Center was established in March 2010 to provide state of the art service to corporate operations across Europe, India and Africa. From graduates to highly qualified experts we hire the best professionals in the fields of Finance, Customer Service, Marketing, IT and HR. Here, you have the opportunity to add value and be valued – to achieve your professional goals and work with truly exceptional people. We believe in your potential and we value your talents.

Currently we are looking for a person for the position of:

Senior Service and Process Analyst

Key activities

• Report to Lean and Service Manager, close cooperation with Knowledge Manager, Automation Lead and Project Management Office

• Ensure global alignment with peer Service and Process Analysts to promote standard GBS practices and processes

• Provide analytical and reporting support to GBS functional areas (Finance, HR)

• Extract and analyze service and process data to:

- support strategic and tactical decision-making

- assist in long-range business planning

- evaluate the effectiveness of different organizational initiatives

• Monitor and report agreed Service Levels across functions, processes and teams, on a regular basis. Support Service Manager in definition, development of new key performance measures.

• Identify best practices to further the development of solution-oriented improvement programs

• Generate ad hoc and recurring reports and analyses to assist in tracking various aspects of process and service performance

• Support in implementation and maintenance the performance and the service management governance model, policies, processes, tools and templates

• Support Knowledge Manager in development and implementation of best practice in knowledge management area across GBS

• Propose and implement automation options for optimal Service and Knowledge Management

• Lead small to medium scale projects within Global Process Excellence function, as agreed with Service Manager

• Support Lean organization governance

• Provide Lean trainings to operating teams

Profile we look for

• Possesses a good working knowledge of the theoretical and applied principles of statistical and quantitative analysis, data mining, and other research methodologies

• Develops solutions to a variety of issues from simple to moderate scope and complexity

• Leads simple to moderate complexity projects

• Manages simple to moderate complexity programs

• Advanced knowledge of MS office applications (Excel, Outlook, Word)

• Experience with ERP accounting systems (e.g., Oracle and JDE) – nice to have

• VBA - intermediate knowledge required

• Experience working with senior decision makers

• Strong communication/interpersonal skills

• Excellent analytical skills

• Strong attention to details

• Customer centric mindset

• Service oriented and professional working approach

• Proven analytical background

• Excellent communication skills, clarity of thought and ability to translate complex raw data into simple, powerful and easy to communicate key messages & insights

• Ability to develop and maintain effective and productive relationships, including ability to influence, negotiate and manage conflicts effectively and constructively with clients, vendors and peers

• Problem-solving skills

• Self-reliant, proactive and highly motivated

• Ability to work in a multicultural environment

• Ability to work under pressure and work within tight deadlines

• Ability to work independently with minimal supervision

• Very good language skills in English

What we offer

• Numerous company events (family picnics, Christmas parties, Carnival balls, Away Days, International and Product days)

• International team environment

• Benefits: Private medical care, MyBenefit, Life insurance

• Fresh fruits every Monday

• Employee training (induction training, “Amway University” portfolio, language training, professional certification)

• Product discount

• Relocation package for candidates outside Poland

How to apply

If you are interested in this job, please send your application via "Apply" button.

GBS is not about offshoring existing activities and processes to lower cost locations, but about delivering optimal global customer journeys from central resource pools to reduce complexity and improve customer satisfaction. Service Management is the key to success in GBS, leading with customer focus, Process/Knowledge management and Lean

Purpose of the role:
Lean and Service Management function will manage the service scope and performance across all process areas to all markets supported by GBS (regionally), in accordance with GBS policies and strategic objectives. Implement a customer-oriented culture and ensure continuous improvement in performance and customer satisfaction. This function will also co-lead the development and maintenance of a long-range roadmap for Lean and Service Management
Process Analyst supports Lean and Service Management function to provide advice and analysis to the GBS Management Team to assist decision making, in line with rules, policies, procedures and legislation. Process Analyst identifies business needs and determines solutions to business problems working cross functions with different stakeholders and executives.

The following statement should be enclosed to your application:

"I hereby give consent for my personal data included in my application to be processed by Amway Business Centre-Europe Sp. z o.o. located in Zabierzów (adres: Krakowska 280 str., 32-080 Zabierzów) for the purposes of current and future recruitment processes, in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2002 No 101, item 926 with further amendments)."

Key activities

Profile we look for

What we offer

How to apply

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