For more details about us please see our web site www.elavon.com
As a Technical Customer Support Specialist you would be responsible for executing your position's responsibilities in alignment with our core values and driving company success through performing the following tasks to the highest standards.
- Serve as technology liaison between end-users, business departments, and vendors;
Daily end-user support of all the technical solutions we offer to our customers (Terminal, PC solutions, integrated devices);
- Ensure that a positive and professional image of the company is portrayed to customers and vendors at all times;
- Ensure that all queries are dealt with efficiently and that appropriate urgency is afforded to the query;
- Manage root cause analysis;
- Keep abreast of any procedural changes to ensure that we are offering customers the most up to date information;
- Aid Call centre in achieving Service Level Agreements by ensuring that daily, weekly monthly goals are met;
- Working queries coming through dedicated mailbox as well as internal tickets.
- Ability to work in shift system;
- Fluency in oral and written Hungarian;
- Fluency in oral and written English or Polish;
- Technical ability;
- MS Office proficiency;
- Excellent administrational skills;
- Be a team player and able to work on own initiative;
- Ability to work to set targets and deadlines;
- Experience in Customer Service (nice to have).
- Advocate for the customer;
- Ability to build relationships;
- Drive for results.