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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
Shell Business Service Centre Kraków - job
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Export Specialist
Work location: Shell Energy Campus, Czerwone Maki 85

Job description:

You will be responsible to provide support for the export handling activities for the packed operations, it includes day-to-day interactions with the sending warehouses in the ERA (Europe, Russia, Africa) region, the shipping companies and the other receiving locations.

Primary role is to ensure that the documentation which must be provided by Shell is accurate and available in a timely manner in line with all the regulations and to ensure safe operations.
Principal Accountabilities:

  • Provide the documentation, like export invoice with all needed for the customs clearance certificates,

  • Act as a focal point for all the queries related to export operations for the area covered, including cooperation with the warehouses, the freight forwarders and the receiving locations.

  • Support the compliance with all the Trade Controls requirements for the export activities under her/his accountability;

  • Support implementation of all improvement projects related to export activities;

  • Ensure accurate provisions for export activities;

  • Develop Root Cause Analysis in case of customer complaints on a risk-based approach;

  • Maintain Key Performance Indicators (KPI) reports related to export activities


  • Number of export orders per day: 20

  • Number of countries where Shell is shipping to: 100+


  • Bachelor or master’s degree, preferably in Logistics, Supply Chain Management or Economics

  • Knowledge of international trade/export regulation (incoterms, trade compliance);

  • Problem-Solving skills;

  • Strong Communication and Analytical skills;

  • Advanced knowledge of MS Excel (MS Access and VBA would be a plus);

  • Knowledge of French (B2) (considered as a plus)

  • English min. B2

Number of Vacancies:

Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects
Shell is an Equal Opportunity Employer

This job is no longer available

Recruitment process for this position has ended.

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  • iconLogistics, Procurement
  • iconEnglish, French
  • iconKraków, małopolskie

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