Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Job Purpose:
The Trustee Services Unit (TSU) provides executive support, including advice and recommendations for actions, to the Board of Trustees of the Shell Contributory Pension Fund (SCPF), Shell Overseas Contributory Pension Fund (SOCPF), Shell International Pension Fund (SIPF), UK Shell Pensions Plan (UKSPP) and Shell Supplementary Pension Plan (SSPP) and 2 Lathol schemes and manages the pensions administration and related activities, including accounting, of these schemes.
The Pensions Admin Analyst will perform administration for routine retirement, death, leaver, transfer and divorce cases and handle complex member queries. It is also the responsibility of the Pensions Admin Analyst to authorise all individual cases processed by the Pensions Admin Associates and provide support to the Pensions Admin Team Manager when required.
Principal Accountabilities:
Perform administration for routine retirements, deaths, leavers, transfers and divorce cases for the SCPF (including Absorbed funds), SOCPF and SIPF.
Deal with complex operational member queries via phone, email and standard post.
Act as an escalation point for queries.
Ensure all individual cases due for payment are processed for the weekly supplementary/lump sum payrolls, or monthly payroll cycles (managed by the Payroll Team).
Authorise all routine individual cases performed by the Pension Admin Associates in the team.
Provide support to the Team Manager.
Dimensions:
The SCPF and SOCPF have a fund membership of approximately 50,000 members, including a pensioner payroll of £30 million per month for a population of 30,000 pensioners in the UK and overseas. The SIPF is a closed multi-currency fund totalling approximately 400 members.
Key Challenges:
Develop knowledge on all the Shell Pension Funds.
Develop knowledge on new pensions legislation being introduced and how these legislative changes affect the Shell funds and current pension administration processes
Embrace and help to promote the new ways of working (enabled by the new pensions administration system) across the Pensions Administration Team
Requirements:
Required:
Experience in HR, Customer Service
Experience in handling phone conversations
Good English is a must
Nice to have:
Good technical knowledge of defined benefit pension schemes and UK pensions legislation
Experience of pensions administration systems
Experience of pensions administration calculations
Preferably holds a pensions qualification
Number of Vacancies:
- Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
- Unique opportunity to fulfill your potential with personal and professional development programs
- Work in a smart and motivated team within a supportive and inclusive culture with strong values
- Attractive salary and bonuses
- Complex medical care and individual life insurance
- Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
- Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
- Opportunity to participate in social and community projects
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