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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
Shell Business Service Centre Kraków - job
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Robotics Process Automation Lead
Work location: Shell Energy Campus, Czerwone Maki 85

Job description:

We are looking for senior RPA specialist with blue prism certification or expertise to lead digital transformation in Customer Operation scope.

Robotics Process Automation (RPA) is an integral part of the Digital Innovation priority in Customer Operations. By appropriately leveraging bots as part of a LEAN Continuous Improvement process, resources in Customer Operations can be liberated from manual, repetitive work and can focus instead on higher- value added tasks. RPA also has the potential to significantly increase the speed and accuracy of processing. All these improvements should contribute to not only additional business value, but also improve the Employee Value Proposition of our people in Customer Ops by supporting staff to develop/equip for capabilities for the future.

You will be responsible for delivery of the Robotic Process Automation agenda in the ERA (Europe, Russia, Africa) region. This will include but not limited to enabling the People, Process and Systems from project intake, prioritization through to implementation and value realization. This will be done in collaboration with stakeholders across the region to solve business operations pain points, transform work processes, while embedding RPA as part of the Continuous Improvement culture in Customer Operations.

This role will be responsible for setting up the People, Processes and Systems to drive maximum business value in RPA including:

  • Identify, prioritize, and scope RPA opportunities with stakeholders across the region;

  • Plan for scaling & replicating of RPA capabilities across the region;

  • Embed Eliminate Simplify Standardize Automate (ESSA) mindset, lead the regional RPA program, driving widespread adoption and deployment of RPA across the region through stakeholder collaboration and engagement.

  • Analyze, design, code and implement RPA solutions within region, ensure RPA solutions are built according to standards by enforcing process controls.

  • Working closely with the RPA Leads across regions and RPA Centre of Excellence to maximize automation benefits and drive best practice implementations;

  • Embed Controls

  • Ensure robust Business Continuity Plans are in place in the event of RPA failure

  • Collect and report KPI’s and metrics related to automation(s).


  • Blue Prism certification or expertise

  • English C1

  • Proven experience in the successfully building or supporting excel macros/ Visual Basic scripts/Access and/or other forms of automation

  • Understanding of workflow-based logic and the ability to both understand a business process from a workflow diagram and to conceptualize it as an automated solution

  • Ability to apply principles of continuous improvement, standardization and simplification of business processes

  • Proven track record of managing and successfully delivered projects

  • Strong stakeholder management experience, building and maintaining effective relationships and able to communicate with both a business and IT audience

  • Comfortable working with ambiguity and able to work through complex issues independently

  • Ability to work with an agile approach, especially with evolving requirements

Number of Vacancies:

Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects
Shell is an Equal Opportunity Employer

This job is no longer available

Recruitment process for this position has ended.

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