Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.
Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Voyage Claims Specialist
Work location: Shell Energy Campus, Czerwone Maki 85
Shell Trading & Supply has a global portfolio of crude oil, refined products, LNG, chemicals natural gas, electrical power and CO2. Trading offices are located in the US, Canada, UK, Singapore, The Netherlands, Japan, Barbados, Dubai and Russia, with many other downstream entities situated across the globe.
Traders buy and sell oil resulting in oil movements, Commercial Operators are facilitating the planning and execution of these deals. Any deviations from the original plans may result in Claims. These claims are part of the responsibility of the Global Operations Commercial Services (GOCS) team. GOCS consists of six different teams managing a diverse set of activities supporting Trading and Supply. The demurrage team, part of GOCS, support: advice, and services to front line trading staff to help them with the day to day deal making process; management of demurrage, post deal expense and claims related to quality and quantity.
The Claims Analyst handles any claims or issues related to the quantity of the product. This might require recovering claims from Ship-owners, Terminals, Insurances or other counterparties.
The key of your role is to minimize the impact of cost claims and maximize the recovery within the contractual agreements. Inquiring and strong analytical skills to understand every detail of a deal, its execution, the technicalities around loading and discharging vessels, a high degree of commerciality and drive to get the best deal for Shell are critical skills to be successful as a Claims Analyst.
You will investigate what happened on a voyage during and after operations have finished; were there any deviations in Quantities throughout the entire supply chain.
Using a commercial mind-set, the you will prepare claims, ensure quick receipt of funds and negotiate with suppliers, receivers, ship-owners and terminals to reduce losses & maximize recoveries for Shell.
Other accountabilities are;
Ensure all claims activities are correctly reflected in financial and trading systems
Use a continuous improve mind-set to support process improvements
Follow internal procedures for approval of payments and settlements
Follow internal guideline on escalation to Team lead, Commercial OPS and Traders
Take ownership for safety, compliance and audit readiness
Support cost reviews and root cause analysis
We are looking for highly motivate people that are result driven and are able to work under pressure. Commerciality, curiosity, attention to detail and solving problems all come naturally to our ideal candidate.
Do you have a track record proving you are a quick learner, a strong communicator and strong at building relationships with your stakeholders? Then we are looking for you. Some other experiences we are looking for are;
The ability to read and interpret legal language
Experience in the industry and knowledge of quantity accounting (This is an advantage)
Bachelor’s degree or equivalent previous work experience.
Excellent negotiations and analytical skills
English min. C1
Number of Vacancies:
Benefits of working at Shell:
- Meaningful work in a company that is universally respected as a truly global energy leader (one of
the world’s biggest companies according to Fortune Global 500)
- Unique opportunity to fulfill your potential with personal and professional development programs
- Work in a smart and motivated team within a supportive and inclusive culture with strong values
- Attractive salary and bonuses
- Complex medical care and individual life insurance
- Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
- Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
- Opportunity to participate in social and community projects
Shell is an Equal Opportunity