Citi is more than a global financial services company. It's an engine for progress. We serve 200 million customers in more than 160 countries, providing support to individual, corporate, government and institutional clients. Our clients choose us for a global footprint, market positon, in-country relationships and the full range of solutions on offer. In Poland we operate within two legal entities Citibank Europe plc and Bank Handlowy w Warszawie S.A.
Customer Service Rep 5
Work place: Olsztyn
The Customer Service Representative 5 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.
Responsibilities:
- Manage client inquiries, ensuring proper investigation and timely resolution that is compliant with departmental standards
- Develop and maintain client portfolio through regular calls and face to face interaction, as needed
- Provide clients with transactional and inquiry activity scorecards and host review calls with clients related to productivity and usage of self-service tools
- Inform customer about problems (system failures, market issues) and provide regular resolution updates
- Escalate customer feedback, processing delays and errors appropriately
- Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
- Ensure adherence to all departmental standards and maintain control environment
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 2-4 years of relevant experience
- Experience in customer service and/or finance
- Proficient in Microsoft Office
- Proven critical thinking and crisis management skills used to problem solve and make decisions
- Consistently provide attention to detail to ensure accuracy
- Consistently demonstrate clear and concise written and verbal communication
- Consistently deliver high-quality customer service with focus on building client relationship and achieving results
Education:
- High school diploma or equivalent
The role of the Customer Service Representative is located at Bank Handlowy S.A. in Warsaw: https://www.citi.com/Careers/policies/pdf/BankHandlowyPolandPrivacyNotice.pdf
Customer Service
