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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: manager/director
Shell Business Service Centre Kraków - job
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Team Manager - Credit
Work location: Shell Energy Campus, Czerwone Maki 85

Job description:

Passionate about people? Passionate about maximizing commercial opportunities? And finally, passionate about being in the center of dynamic group of stakeholders? Than keep reading this is a role for you!

You will be responsible for managing Credit Operations for Shell Line Of Business - Netherlands Shell Fleet Solutions with primary accountabilities such as:

  • Management of customer assessment, establishment of appropriate risk ratings and credit limits through financial and supply chain analysis, along with a recommendation of credit terms.

  • Showing excellent leadership behaviour supporting the organization.

  • Establishing and maintaining an office environment supportive of diversity and inclusiveness.

  • Supporting a safe working environment.

  • Execution of the appropriate risk mitigating actions identified, such as the negotiation and management of security necessary to support higher risk exposures, and recommendations on accounts receivable bad debt provisions.

  • Be committed to personal development and career opportunity to grow in Credit organization, as well as ensure business continuity and knowledge retention via developing analysts in the pipeline.

  • The analysis of the overall credit exposure and re-assessment of credit worthiness of customers based on re-evaluation triggers and timelines.

  • Ensuring business continuity by proactively and reactively managing and acting on blocked orders, and consequently dealing with risk implications associated with exposures beyond current approved credit limits.

  • Efficient and effective management of the accounts receivable by managing collection activities, minimizing overdue debts and negotiate and approve refinancing of overdue debts.

  • (Optional) Ensuring that bad debt portfolio is managed according to legal and fiscal requirements,

  • (Optional) Monitoring performance of external collection agencies.

  • Supports Continuous Improvement Manager to achieve improvement in efficiency over time.

  • Develops and fosters good working relationships with key internal and external stakeholders.

You will be overseeing a team up to 10 analysts and focus on individual and team development, thereby strengthening credit competencies, establishing “stretch” goals to drive performance and embedding a culture of delivery to targets via regular coaching and performance appraisal.

Additionally, this position will be responsible for engaging and managing effective relationships with key stakeholders within Finance Operations, Finance in the Business, Order to Cash and Sales, to ensure that alignment of objectives takes place, delivery of functional plan is achieved, and targets are met. The role will also be responsible for engaging and managing relationships with external Shell customers, to ensure that a balance of risk and reward is maintained and communicated.


Challenges you may encounter:

This role in the Credit organization requires building Business knowledge and creating effective, strong networks and connections. The role requires maximizing commercial opportunities where credit can play a part in delivering strong margins whilst taking acceptable credit risks.

To be successful on the role you will need to have:

  • Degree/qualifications in Accounting/Business preferred; a professional degree required

  • 3 years minimum work experience in various financial/accounting positions, supervisory experience appreciated

  • Knowledge of Credit Management process

  • English C1

  • Dutch C1 will be a strong asset

  • Good knowledge of controls framework

  • Ability to work under high pressure and in a rapidly changing environment.

  • Ability to Motivate, Coach & Develop

  • Ensure that staff have the right competencies to execute the work. Inspire and develop the team.

Number of Vacancies:

Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects
Shell is an Equal Opportunity Employer

This job is no longer available

Recruitment process for this position has ended.

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  • iconFinance & Accounting
  • iconEnglish, Dutch
  • iconKraków, małopolskie

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