Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.
Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Customer Operations Specialist with English
Work location: Shell Energy Campus, Czerwone Maki 85
Provide high quality operations support to the lubricant’s customers in the United Kingdom Delivering effective communications, value-adding interactions and efficient issue resolution.
As a Customer Operations Specialist you will:
Collaborate and build relationships/partnerships with Sales and Functional Leaders across the organisation.
Adopt Customer 1st mindset and utilise the Customer Operations Specialists behaviours to deliver an exceptional customer experience.
Proactively identify CI opportunities to improve the customer experience and added value for Shell and our customers. Embeds Standard Work principles into core daily activities.
Handle a range of front-line customer enquiries within the agreed processes and ways of working
Order management liaising with other service partners in Lubricants Supply Chain (LSC), Credit and Scheduling as required. Manage the blocked orders process.
Provide information of changes to planned shipments to schedulers and scheduling admin team.
Receive request for return of product
Own the end to end disputes process for quantity, pricing and Master Data disputes including the logging of dispute, undertaking route cause analysis, liaising with key interfaces to resolve disputes and feeding back the outcome to the customer
Take ownership for the resolution of customer complaints, feedback and compliments, liaising with other service partners as required.
English Language Proficiency – C1
excellent communication skills
strong customer focus
ability to deal with multiple tasks and work in a dynamic team
ability to cooperate efficiently
willingness to develop a career in a multinational environment
good working knowledge of MS Office tools and Outlook
previous experience in supply chain or customer service industries would be an asset
Number of Vacancies: 6
Benefits of working at Shell:
- Meaningful work in a company that is universally respected as a truly global energy leader (one of
the world’s biggest companies according to Fortune Global 500)
- Unique opportunity to fulfill your potential with personal and professional development programs
- Work in a smart and motivated team within a supportive and inclusive culture with strong values
- Attractive salary and bonuses
- Complex medical care and individual life insurance
- Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
- Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
- Opportunity to participate in social and community projects
Shell is an Equal Opportunity