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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
Shell Business Service Centre Kraków - job
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Internal Communication Senior Lead
Work location: Shell Energy Campus, Czerwone Maki 85

Job description:

If you’re passionate about communication and you would like to drive a team to join success this might be the right role for you!

You will be responsible for leading the Internal Communications (IC) Programmes team in Krakow, driving strategic change communications, functional excellence and continuous improvement in the delivery of IC activities performed by the team.

You will lead a team of up to approximately 12 IC Programmes Advisers and reports to the IC Programmes Manager. As a IC Programmes Senior Lead you will be responsible for managing and developing the team, motivating them to perform at their best.

This role is within the Internal Communications Centre of Excellence (CoE) established to develop and execute Shell’s internal communications strategy on a global basis. The IC CoE supports the delivery of Shell’s business goals and priorities by ensuring consistency in strategy, systems, processes and tools across corporate, business and functional internal communications. The key objectives of the IC CoE are to: connect staff with Shell’s strategy to ensure each employee understands their personal contribution to the company’s success; connect leaders with staff at all levels to strengthen employee engagement and motivation and drive a high-performance culture; and connect the organisation with the external world and customers.

Your key responsibilities:

  • End to end development of change communications plans and the delivery until business as usual to give back to the IC Business Interface

  • Supervise, coach, and develop a team of IC Programmes Advisers

  • Ensure delivery by the team, including the identification and tracking of key KPI’s

  • Liaise with IC COE colleagues to ensure integration and delivery of activities performed by the team

  • Act as the first escalation point for the team, partnering with (senior) stakeholders and IC COE members to ensure expectations are met at the quality levels required

  • Proactively identify continuous improvement opportunities as well as options to refine the delivery model

  • Providing coaching, support and constructive challenge to senior stakeholders

  • Effectively prioritizing a large volume of ongoing and ad hoc work requests from multiple stakeholders within resource and time constraints


  • Background in (Internal) Communications or related subject like PR, Marketing is an asset

  • Experience in effectively leading a team

  • Ability to deliver through others and develop the capabilities of others

  • Able to work in a multi-cultural, global environment in a virtual team

  • Strong organisational and coordination skills

  • Good influencing and communication skills

  • Track record of project delivery

  • English min. C1 is a must

  • Business Partnering

  • Vendor Management

  • Ability to create Effective Content

Number of Vacancies:

Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects
Shell is an Equal Opportunity Employer

This job is no longer available

Recruitment process for this position has ended.

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