Machine learning, robotics, cloud computing. We’re harnessing the power of technology to reinvent the future of banking. A digital revolution is underway – joining us puts you at the heart of it.
Working with skilled, international teams in a fast-paced and inspiring working environment, you’ll play a part in making us truly digital.
More than just a Nordic bank, we’re one of the largest IT employers in Tricity and Warsaw. You’ll have lots of opportunities to expand your abilities and advance your career. Will you help us lead the way in transforming the future of banking?
VISA. Mastercard. Claims handling
Would you like to work with interesting process, investigate disputed transactions and work with MasterCard and VISA regulations of chargebacks? We are now looking for a Process Officer or Junior Process Officer to help customer in receiving money back in case of Fraud.
In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We’re more than just a Nordic bank, we’re one of the largest employers in Poland. With us, you’ll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.
About this opportunity
Welcome to the Cards 4 Disputes Team. We add value by deciding about claims raised by customers on cards transactions. As Process Officer you’ll play a valuable role in being part of great Disputes Casehandlers group
What you’ll be doing:
- Working with Disputes process for Norwegian and Swedish customers
- Getting experience on interesting and based on international regulations process
- Creating and updating documentation and procedures regarding assigned tasks
- Contributing to improvement of the quality and efficiency of assigned tasks and processes
You’ll join a group of enthusiastic, dedicated poeple, creating fantastic atmosphere. The role is based in Łódź.
Who you are
Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.
To succeed in this role, we believe that you:
- Work well with others and always act with the customer’s needs in mind.
- Are willing to learn new tasks and constantly expand the knowledge
Your experience and background:
- English on good level
- Good knowledge of MS Office tools
- Analytical skills
If this sounds like you, get in touch!
Submit your application no later than 3 march 2020.
At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.
In accordance with art. 6 (1) a. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have my personal data proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp Branch in Poland.
The administrator of your personal data is: Nordea Bank Abp Branch in Poland, Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp Branch in Poland. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing additional personal data is voluntary however necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: http://nordea.pl/odo.pdf
We reserve the right to reply only to selected applications.