from Ukraine
See my story
from Portugal
See my story
from Colombia
See my story
from Italy
See my story
from Mexico
See my story
from Denmark
See my story
beign your career journey with accenture

Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
Shell Business Service Centre Kraków - job
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Retail Frontline Capability Development
Work location: Shell Energy Campus, Czerwone Maki 85

Job description:

The individual needs to be passionate about people and learning and have an ability to deliver though others and driving results through the careful management of Internal & external partners.

Developing Frontline Capability is critical to enabling the delivery of the 2025 Retail Ambitions and is a key area of focus moving forward. You as a Frontline Capability Development Manager would develop and deploy the roadmap for improving capability and effectiveness, covering our Sales and Operational Frontline, our On-site frontline Partners, their Site Managers and Service Champions; and, our Off-site Operations teams, all focused on growing the business and delivering the Retail Ambition.

You will work closely with the markets to identify capabilities needs or gaps and communicate these requirements to The Learning and Development team, to create suitable learning solutions to upskill the frontline teams.

Detailed responsibilities:

  • Develop and oversee the Deployment of the TM and DM Fundamentals based on the new Downstream Commercial Competence Framework to be able to deliver the Retail Ambition; where TMs/DMs are empowered and enabled, skilled up to become credible and trusted commercial advisors and coaches to partners

  • Develop and oversee the Deployment of Operations Manager Fundamentals to enable a smooth Onboarding of new Operations managers and enhanced speed to autonomy.

  • Develop and deploy the Business Improvement Cycle (BIC), a standardized way of working for our TMs/DMs to ensure quality, consistency, and continuity of improving site performance and partner delivery.

  • Embedding the New Ways of Working to support BIC and develop commercial/business skills and professionalism

  • Develop and deploy Coaching methodlogy primarily to the DM population to develop and support a coaching culture for our Sales and Operations frontline

  • Monitor progress and effectiveness of the program

  • Deploy Peak Performance program in new markets (including indirect) in area of coverage

  • For our on-site frontline (Partners, Site Managers and Service Champions), develop and deploy a program to professionalize and improve their capability

  • Develop and enhance the measures of success for all programs, so ensuring ongoing support and use from all frontline staff


  • Ideally experienced in a Learning & Development role and have Retail and/or Indirect Channel knowledge

  • English min. C1

  • Learning and development knowledge

  • Project Management

  • Stakeholder Management

  • Retail and Operational Knowledge

  • Supplier Relationship Management

  • Collaborative skills

  • P & L Management

Number of Vacancies:

Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects
Shell is an Equal Opportunity Employer

This job is no longer available

Recruitment process for this position has ended.

Jobs that may interest you:

Specialist Technical Data (Python)
flag English
Senior Process Expert (Petroleum Economics)
flag English
MI Power BI Sr Specialist
flag English


  • iconIT
  • iconKraków, małopolskie

Company profile

  • About us
  • Job offers (68)

Do you want to be always up to date?

Create job alert and start getting similar offers directly to your mailbox!