What will You do:
Identify opportunities for efficiencies (to improve productivity and SLA performance) and drive delivery of such projects (automation, process improvements)
Collaborate with client/ internal stakeholders to improve client processes and drive client value through operations maturity
Support the execution of innovation projects through the operational excellence agenda
Drive continuous improvement program on assigned accounts to build employee engagement to make an impact on client's value proposition
Manage Quality and Lean Six Sigma strategy to facilitate continuous improvement of products consistent with established industry standards and customer requirements. Discovering potential for Automation/AI and building business case for it
Drive rigorous metrics related to the balanced scorecard to evaluate performance and drive reduction in variability/defects in critical business processes
What do we expect from you:
English language – minimum intermediate level. Fluent in verbal communication.
Microsoft Office suite skills – proficient in Excel, PowerPoint, Word.
Previous Lean/LSS experience required (Green Belt or Black Belt certification would be an asset).
Flexibility, adaptability, pro-activeness and ownership.