Maria
Maria
from Ukraine
See my story
Gonçalo
Gonçalo
from Portugal
See my story
Alejandra
Alejandra
from Colombia
See my story
Pier
Pier
from Italy
See my story
Sandra
Sandra
from Mexico
See my story
Frederik
Frederik
from Denmark
See my story
beign your career journey with accenture

Accenture Operations
Accenture Operations
location iconLocations: Kraków
level iconLevel: specialist
PTP Business Analyst

What will you do?

The PGA Change Management Analyst is an integral part of Process Governance and Advisory team and partners with the other teams for the creation, development and maintenance of operations processes. This role is focused on documenting new operational processes, working tools or triggers to the highest quality, assessing opportunities to streamline processes and providing process feedback to the client management team. You will be a process expert who will have responsibility for building the end to end process and will be an expert in the tools and systems used to execute the processes and provide invaluable process feedback to ensure ongoing delivery of quality to our users or compliance within regulations. The Change Management Analyst will provide expertise and support in various activities related to change management process in respective tower.

 

Responsibilities

Create and develop operational processes
Assume a lead role in documenting and testing of new operational processes (desktop procedures, process flows, systems flows to client standards)
Prepare presentations, control boards, KPI information & other ad hoc reporting requests when required
Make a decisive contribution to improving operations customer satisfaction ratings by using customer feedback to direct business improvement initiatives
Liaise with internal and external customers and support departments on quality problems and issues

What do we expect from you?

2 years of experience in PTP, Financial Services or Banking desired
Proficient English business communication skills; verbal and written
Must be competent in Microsoft Office (All Products)
Experience in using Payment and Banking Tools a plus. Subject Matter Expertise desired. Key roles require project management skills and background
Demonstrated strength in project management fundamentals, client negotiation skills, strong analytical skills
ABOUT US:
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 505,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.pl

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

This job is no longer available

Recruitment process for this position has ended.

Jobs that may interest you:

SAP Finance Governance Senior Analyst
locationKraków
2020-09-17
Financial Reporting Expert, Senior Associate
flag English
locationKraków
2020-09-18

Details

  • iconAnalytics & Reporting, Finance & Accounting
  • iconKraków, małopolskie

Company profile

  • About us
  • Job offers (32)
  • Our employees
  • Recruitment process
  • Benefits

Do you want to be always up to date?

Create job alert and start getting similar offers directly to your mailbox!