Process Development Junior Analyst
Mostly, You will:
Execute operational process tasks according to service level expectations
Perform UAT and Prod testing
Execute validations of test cases in the testing of products and processes
Document testing results and processe
Take active part in project kick off meetings with stakeholders
Provide analysis and feedback on assigned processes
Contribute to product/process launch readiness
Contribute to risk assessment relating to assigned processes
Participate in process and product training
Contribute to regular client and internal meetings
Coordinate work within global team
You will be responsible for performing product launch and expansion testing, and performing operations work on process stabilization projects in accordance to agreed SLA targets. Resources in this role will strive to understand operational processes end to end, and build expertise in all utilized tools and systems. Responsible for providing invaluable feedback to both BPO colleagues and client to ensure ongoing continuous improvement to stabilize our processes prior to handover and/or successful project closure
What do we expect from you:
English B2/C1
Availability to work during hours 11:00 - 19:30 with possibility to change to morning shift in the future
Exceptional attention to detail, great communication skills both verbal and written, proven record of high team performance. Project management experience will be a great asset. Ability to work independently and in the team (global team, working closely with other delivery center on projects)
Analytics & Reporting
