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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: manager/director
Shell Business Service Centre Kraków - job
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Order to Delivery Manager
Work location: Shell Energy Campus, Czerwone Maki 85

Job description:

Your main goal would be to lead, motivate and inspire the scheduling teams of road transport deliveries over DACH cluster (Germany, Austria, Switzerland) in order to deliver cost competitive, secure and compliant fuels transportation to Retail & B2B.

Principal Accountabilities:

  • Lead and inspire the Area / Hub team that manages the ordering, scheduling, delivering and administrating of road transport deliveries to Retail and B2B

  • Based on global and local strategy, develop and drive Order to Delivery strategy and ensure that this is fully aligned with stakeholders, e.g. Supply, Retail/Marketing, B2B and other Line of Business

  • Ensure a proper balance between cost, safety and customer service

  • Liaise with Transport Contract Manager to optimize transport capacity and budget

  • Use scheduling performance data/KPIs to optimise transport services, targets and resources, e.g. cost performance, stock-outs, product gains/losses

  • Manage related distribution administration; take full responsibility for the achievement of agreed KPIs and their measurement; give input to the Operating Plan

  • Coordinate with various Lines of Business (LoBs), particularly with Marketing and Supply, the management of demand rationing, if required

  • Liaise with other LoBs and act as distribution interface with the markets, including negotiation of Service Level Agreements

  • Provide and manage resources for the implementation of and effective use of SAP, CROSS and other IT packages in support of the order fulfilment process

  • Give input to performance improvement, best practice initiative projects, and manage their implementation

Key/Special Challenges:

  • Build solid relationships between Order to Delivery and Supply and LoBs in order to ensure alignment of overall strategy

  • Managing the multiple interfaces with partners and customers; thinking in terms of “Enterprise first” and adopting E2E behaviours whilst supporting implementation across different types of businesses

  • Delivering OtD targets and performance for DACH countries

Headcount: 35 FTE's , 3 direct reports
Retail sites/Customers: 2200; 40 Depots; 9 Hauliers; 300 Trucks;


  • Master or equivalent degree in logistics, economics or business administration or equivalent experience

  • Experience Team Leadership and Logistics/Supply Chain

  • English min. C1

  • German would be an asset

  • Excellent communication skills

  • Very good analytical skills

  • Managing business performance

  • Change management

  • Ability to Motivate, coach and develop

  • Ability to Deliver results through others

Number of Vacancies:

Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects
Shell is an Equal Opportunity Employer

This job is no longer available

Recruitment process for this position has ended.

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  • iconAnalytics & Reporting
  • iconEnglish, German
  • iconKraków, małopolskie

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