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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
Shell Business Service Centre Kraków - job
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Delivery Scheduler with Hungarian
Work location: Shell Energy Campus, Czerwone Maki 85

Job description:

As a Delivery scheduler you will be:

  • Creating schedules for truck deliveries in order to ensure timely and economical product delivery to Retail sites and B2B customers through the Order to delivery process

  • Creating and optimizing an accurate, cost effective and timely delivery plan

  • Ensuring scheduled deliveries are in line with safety and operational procedures and customers

  • Ensuring the truck diary is correctly set up in scheduling system

  • Ensuring Supply and product availability issues are reflected in scheduling system set-up

  • Allocating orders to trucks

  • Liaising with other teams that contribute to the Order to Delivery process,

  • Primary contact point for the hauliers to advise truck drivers of necessary amendments to plan

  • Handling customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate

  • Receiving urgent order requests and create urgent orders within framework of delivery promise

  • Investigating and resolving customer complaints


  • Resilience for time pressure

  • Ability to deal with non-standard situations

  • Quick learning skills

  • Multitasking

  • Open minded during taking cost affected decisions

  • Excellent communication and issue resolution skills

  • Ability to apply proper solution under time pressure

  • Good knowledge of Excel

  • Logistics/planning experience will be an asset

​***Schedulers are shift workers continuously rotating to provide support during whole week (Monday-Friday) & bank holidays

Number of Vacancies:

Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects
Shell is an Equal Opportunity Employer

This job is no longer available

Recruitment process for this position has ended.

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  • iconIT
  • iconEnglish, Hungarian
  • iconKraków, małopolskie

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