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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
Shell Business Service Centre Kraków - job
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Delivery Assurance Analyst German Speaker
Work location: Shell Energy Campus, Czerwone Maki 85

Job description:
We are looking for an independent logistics associate with good communication skills, flexible approach and time pressure resistance, to support our hauliers in Germany.
If you want to gain new experience in logistics and obtain practice in scheduling, planning and support, that is the perfect role for you!
----> We work from Sunday 10 pm till Saturday 4 pm in rotating shift system to provide 24-hour support.

As Delivery Assurance Advisor, you would:

  • Manage deviation from plan, i.e. plant/depot change, load quantity changes, compartment changes, trip sequence change, vehicle change, orders scheduled not delivered
  • Receive urgent order requests and create urgent orders within framework of delivery promise.
  • Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes
  • Initiate surcharges for Left on Board and urgent orders to the customers.
  • Investigate and resolve customer complaints.
  • Ensure documentation and filing is accurate, up to date and accessible


  • very good German -B2

  • good English skills

  • excellent communication skills

  • ​solution-orientation

  • strong customer focus

  • ability to deal with multiple tasks and work in a dynamic environment

  • ability to cooperate efficiently in a team

  • good working knowledge of MS Office tools and Outlook

Number of Vacancies:

Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects
Shell is an Equal Opportunity Employer

This job is no longer available

Recruitment process for this position has ended.

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  • iconAnalytics & Reporting
  • iconEnglish, German
  • iconKraków, małopolskie

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