from Ukraine
See my story
from Portugal
See my story
from Colombia
See my story
from Italy
See my story
from Mexico
See my story
from Denmark
See my story
beign your career journey with accenture

Citi & Citi Handlowy
Citi & Citi Handlowy
location iconLocations: Olsztyn
level iconLevel: manager/director
Citi is more than a global financial services company. It's an engine for progress. We serve 200 million customers in more than 160 countries, providing support to individual, corporate, government and institutional clients. Our clients choose us for a global footprint, market positon, in-country relationships and the full range of solutions on offer. In Poland we operate within two legal entities Citibank Europe plc and Bank Handlowy w Warszawie S.A.
Governance Manager AVP
Work place: Olsztyn

Treasury and Trade Services Client Operations retain ownership and the entrepreneurial risk associated with functions migrated to India, and so a robust governance model is fundamental to ensuring risk mitigation.The roles will require the successful candidate to form effective working relationships with off-shored site management , implementation of consistent governance and controls, in line with Citi policies. Responsible for management of processes, including, but not limited to: Process Management, Crisis Management, Approvals/Decisions, People Management, Regulatory Reviews.

Key Responsibilities:

  • Ensure relevant process documentation is in place, up to date, and periodically reviewed
  • Oversee and engage in documentation flows and handling
  • Maintain and own initiative tracker – driving forward change initiatives to improve process effectiveness
  • Support industry initiatives
  • Provide thought leadership to offshored teams
  • Support and understand technology enhancements, working in conjunction with Infrastructure team
  • Engage in Product reviews and provide support to Product team and coverage partners
  • Actively engage in new business implementations, complex deal reviews, owning inputs from Client Operations
  • Further develop and enhance monitoring and control processes to mitigate risk.
  • Solicit support of key technology partners, product partners, vendors to best deliver process
  • Crisis management: prioritization of escalations and engagements of all relevant parties to resolve issues in a timely manner to ensure minimization of impact
  • Remote Management Responsibilities
  • Records Management, Account Ownership & Attestation & entitlement reviews
  • Fraud Review and analysis
  • Involvement in Business Documentation reviews and sign off
  • Full oversight and monitoring of any accounts that require balancing or reconciling
  • Review of all MIS provided by India Team, analyse and make any recommendations

Experience and Skills:

  • Clearing/Cheques Products knowledge from operational perspective
  • Ability to implement, drive & comply with all required controls, governance & policies
  • Proven ability to execute tasks to a high level of quality in a timely manner
  • Proven ability to understand new technical and Product solutions in a short time frame
  • Management of remote teams/3rd parties will be an advantage
  • Experience at working in a team
  • Ability to map and re-engineer processes
  • Ability to quickly develop knowledge of new areas and develop Cash product knowledge
  • Demonstrable ability to interact with Senior management, Product stakeholders and external bodies

What we offer:

  • Opportunity for professional development in the international and multicultural organization
  • Developing opportunities and challenging assignments
  • Attractive and stable employment conditions
  • Social benefits (medical care, Benefit System, life insurance, pension scheme)
  • Possibility to work from home
  • Possibility to practice and master your English skills through everyday work
Please be informed that we will contact selected candidates only.

Citi and Citi Handlowy are registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.
Bank Handlowy w Waszawie S.A
Citibank Europe PLC


  • iconAnalytics & Reporting
  • iconOlsztyn, warmińsko-mazurskie

Company profile

  • About us
  • Job offers

Do you want to be always up to date?

Create job alert and start getting similar offers directly to your mailbox!