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International Paper Global Business Services Center
International Paper Global Business Services Center
location iconLocations: Kraków
level iconLevel: intern/junior
We could make smartphones, rockets or sports cars… but we make what we do best for the past 100 years – paper and packaging products that people depend on every day. Join us to discover Infinite Possibilities that we offer at International Paper’s Global Business Services Center in Kraków.

Internship in Customer Service Team

Location - Kraków

Why is this job for you:

European Customer Service Center’s mission is to deliver exceptional customer service to our European customers. You will be supporting our Customer Service Teams in achieving the goal. As a member of the European Customer Service Team, you will be exposed to dynamic and multinational environment. You will cooperate with other departments, like Credit, Production and Sales Team. You will have an opportunity to work on real business cases and you will be exposed to challenges, which you will meet during your further career. We will teach you about papermaking, our business processes, as well as how to manage orders in our internal system.

You will:

  • Support a Customer Service Team to achieve agreed commitments to our customers
  • Manage customers’ orders in our internal system
  • Cooperate with internal departments of International Paper and get to know logistics processes such as demand, production, and planning transportation
  • Learn about pricing, sales and marketing-related processes to successfully manage your daily tasks
  • Have an opportunity to use your analytical skills in performing different tasks

You have:

  • A student or graduate willing to gain experience in Customer Service area
  • Available to work 30-40 hours a week
  • Fluent in spoken and written English; additional language will be an asset
  • Eager to learn and gain new experiences
  • Good team player
  • Action and detail oriented
  • Good at analytics

The information necessary in the recruitment process is: name, surname, contact details, education, previous employment record and qualifications.

Any supplementary information you provide is processed on the basis of your consent.

The information necessary in the recruitment process is: name, surname, contact details, education, previous employment record and qualifications. Any supplementary information you provide is processed on the basis of your consent.

For the purpose of application to the position specified in the job posting we ask you to place the following statement in your application:

“I, hereby, consent to the processing of my personal data contained in the application for the job by International Paper Polska Sp. z o.o for the purpose and to the extent necessary in the recruitment process.”

If you want to take part not only in the recruitment process for the job position you applied for but in future recruitment processes as well, we ask you to place the following statement in your application:

„I, hereby, consent to the processing of my personal data contained in the application for the job by International Paper Polska Sp. z o.o for the purpose and to the extent necessary in the current recruitment process and in the future recruitment processes as well.”
 
PRIVACY NOTICE - PERSONAL DATA PROCESSING FOR THE CANDIDATES OF INTERNATIONAL PAPER POLSKA SP. Z O.O. Pursuant to Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, hereinafter referred to as “GDPR”, we hereby inform you that:
  1. The Controller of your data is International Paper Polska Sp. z o.o. (hereinafter referred to as “Data Controller”) with a registered office at ul. Lubicz 23, 31-503 Kraków, KRS 0000053310, NIP 5992707690, REGON: 211067311 with total share capital of 500,000.00 PLN.
  2. Controller’s contact details: ul. Lubicz 23, 31-503 Kraków, phone number: +48 (12) 252 6000
  3. In all the matters concerning protection of personal data you are encouraged to contact Data Controller via my-privacy@ipaper.com.
  4. Your personal data is process to the extent specified as below:
    1. Your name, surname, contact details, education and previous employment record is processed on the basis of legal obligation (current recruitment processes) and consent (future recruitment processes)
    2. Any supplementary information you provide is processed on the basis of your consent.
    3. Some additional information may be processed on the basis of legitimate interest - if it is necessary for determination of claims, redress and defense of claims.
    4. Your personal data is processed for the period no longer than necessary to meet the purpose for which the data is processed.
  5. Providing your data is not obligatory but necessary for the purpose of executing current and/or future recruitment processes.
  6. Access to your data, with all safeguards ensuring security of data disclosure, is granted to:
    1. Authorized employees of Data Controller and companies of International Paper’s capital group
    2. Authorized bodies and state institutions - in accordance with applicable law
  7. Some of the recipients of personal data may have their registered offices in countries outside the European Economic Area (EEA), including USA, which do not guarantee adequate safety of personal data according to the standards of the European Commission. Entities from the International Paper capital group signed EU standard contractual clauses (“Standard Contracts) concerning the transfer of personal data from the capital group of International Paper to the entities in the USA. You may request to access that Standard Contract, through the contact details provided above.
  8. You have the following rights:
    1. Right of access do your data
    2. Right to rectification of your data, if it is incorrect or incomplete,
    3. Right to restriction of processing of your data, for example in case you question the validity of processing of your data
    4. Right to erasure of your data, in case there are no justifiable grounds for its processing
    5. Right to object to data processing
    6. Right to withdraw your consent, to the extent on which data processing is based on your consent
    If you have any questions concerning your rights in relation to data processing, do not hesitate to contact us at: myprivacy@ipaper.com
  9. Additionally, should you decide that the processing of your data violates your rights or data protection regulation, you have the right to lodge a complaint with a supervisory authority – Prezes Urzędu Ochrony Danych Osobowych.
  10. Your data is not subject to automated individual decision-making, including profiling

This job is no longer available

Recruitment process for this position has ended.

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Details

  • iconCustomer Service
  • iconEnglish
  • iconKraków, małopolskie

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