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Accenture Operations
Accenture Operations
location iconLocations: Warszawa
level iconLevel: specialist
Customer Service Junior Specialist
is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network— works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 505,000 people serving clients in more than 120 countries, drives innovation to improve the way the world works and lives. http:///.

Interactive Operations is part of Interactive business unit. We are the team of digital marketing experts and we help our clients across industries to drive marketing-led growth while operating cost-efficiently, at speed, and at global scale.

We optimize the digital presence of our clients across core offerings of next generation content, digital marketing services, analytics and programmatic to activate, engage and create unique experience for their customers. Our efforts are aiming at ensuring the optimal return on investment with high quality of converted leads.

What will you do?

  • Performing root cause analysis on customer issues leading to resolution.
  • Follow company processes and procedures to ensure the best outcome for our customers.
  • Solve customer complaints as a priority within agree time.
  • Initiate and coordinate communication with different interface partners on complex topics till final resolution.
  • Prepare reports for the Client.

What do we expect?

  • Very Good English - reading & writing
  • Willingness to gain experience in Customer Service (in the client/IT support)
  • Attention to details
  • Experience/interest in mobility services

    Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at

    Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

    If you are interested, please send your CV in English by clicking "apply now!" button
    When applying please enclose the below statement:

    "I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

    Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

    This job is no longer available

    Recruitment process for this position has ended.

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    • iconCustomer Service
    • iconWarszawa, mazowieckie

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