from Ukraine
See my story
from Portugal
See my story
from Colombia
See my story
from Italy
See my story
from Mexico
See my story
from Denmark
See my story
beign your career journey with accenture

Accenture Operations
Accenture Operations
location iconLocations: Warszawa
level iconLevel: specialist

ServiceNow Solution / Technical Architect

The Intelligent Cloud and Infrastructure team helps clients transform their IT infrastructure using comprehensive, intelligent infrastructure solutions, including cloud, data centers, security solutions and service management. We support digital strategies of our clients by designing and implementing flexible IT solutions or developing and implementing security strategies needed to reduce risk.

As an ServiceNow Solution Architect, you will be working with internal Sales and Client Account Leads to scope, develop and pitch opportunities and innovative strategic ServiceNow based solutions for high profile enterprise clients in Poland and across the region. A highly experienced and proven team leader, responsibilities will include owning and directing ServiceNow teams engaged in proposal responses.


  • Responsible for achieving sales and pipeline targets across the new and existing channels.
  • Develop working relationship with Sales and Client Account Leads & Support pre-sales meetings with prospective and existing clients.
  • Leverage and adapt existing assets for new opportunities.
  • Help shape and run client meetings, deliver presentations to prospects and participate in leading the opportunity review discussions.
  • Present solution ideas and approaches in client and team sessions, obtain client feedback and ensure solution value drivers are reflected in the client value proposition and proposals.
  • Ensure good communication structures for project delivery.
  • Identify business development opportunities and communicate them to the sales organization.
  • Build working relationships with clients.
  • Provide an interface between the sales and technical teams.
  • Defining strategic solutions and tactical implementation approaches to support client needs.
  • Owning detailed project effort estimates and associated resource plans.
  • Producing scoping outputs such as Statements of Work and Solution Designs.
  • Mentoring and supporting the delivery team performing scoping activities and reviewing their outputs.
  • Identify subsequent areas for solution enhancement and expansion.
  • Engagement in large IT transformation projects based on ServiceNow platform in areas:
    • IT Service Management
    • IT Operation Management
    • IT Business Management
    • Security Operations
    • Cloud Management
    • Human Resources
    • Performance & Analytics
    • AI, Machine Learning and Service Automation
  • Being a member of ServiceNow Polish Practice team - fast growing internal organization which contains experts in many IT and ServiceNow areas.


  • Excellent command of English.
  • Ability to meet travel requirements when applicable. Headquarter is in Warsaw.


  • Experience in the field of IT Service Management (configuration, incident management, change management).
  • Experience in building, modifying and implementing IT processes, including configuration and automation of processes.
  • Experience in ServiceNow - min. 4 years in designing and managing the implementation and maintenance of medium and large-sized projects.
  • Experience in Discovery & Service Mapping.
  • Knowledge of ITIL & Agile.
  • Experience designing and implementing client facing solutions leveraging involving enterprise software.
  • Fundamental understanding of the key technologies relevant to ServiceNow integration solutions, including SSO, SAML, SSL, Webservices, LDAP, JDBC, ODBC, REST.

Soft skills:

  • Self-motivated, capable of multi-tasking and accepting change both in tasks and schedule.
  • Solid verbal and written communication skills.
  • Business analysis and requirements gathering skills.
  • Ability to learn technology quickly through instruction and self-training.
  • Willing to be part of the local and international projects, even with long term travels.
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

This job is no longer available

Recruitment process for this position has ended.

Jobs that may interest you:

Applications Support Administrator
Senior Full Stack Developer
Junior Automation and Tools Analyst
flag English


  • iconIT
  • iconWarszawa, mazowieckie

Company profile

  • About us
  • Job offers (32)
  • Our employees
  • Recruitment process
  • Benefits

Do you want to be always up to date?

Create job alert and start getting similar offers directly to your mailbox!