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Accenture Operations
Accenture Operations
location iconLocations: Warszawa
level iconLevel: manager/director

Customer Service Team Leader

with English & French or Italian (nice to have)

What will you do?
As Team Leader in Collections Department you will be mainly responsible for:
  • Direct supervision of day-to-day activities, daily workload management and prioritization of tasks for professional staff
  • Managing team ensuring Service Delivery of AR processes – measuring and evaluating operational effectiveness, including productivity and quality
  • Participation in continuous improvement initiatives and future solutions at a team level
  • Representing in meetings with the client, auditors, and other 3rd party contacts
  • Coordinating processes and conducting Accounts Receivable reviews between country finance, Center of Excellence and
What do we expect from you?
  • Fluency in English (C1)
  • 1 up to 3 years of experience in leading an Accounts Receivables team
  • Microsoft Office proficiency - ability to analyze and work with data and create reports
  • Ability to lead people through ever-changing, dynamic business environment
  • People Management approach (developing and recognizing team, management through engagement)
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

This job is no longer available

Recruitment process for this position has ended.

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  • iconCustomer Service
  • iconEnglish, French, Italian
  • iconWarszawa, mazowieckie

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