Citi is more than a global financial services company. It's an engine for progress. We serve 200 million customers in more than 160 countries, providing support to individual, corporate, government and institutional clients. Our clients choose us for a global footprint, market positon, in-country relationships and the full range of solutions on offer. In Poland we operate within two legal entities Citibank Europe plc and Bank Handlowy w Warszawie S.A.
Voice Integration Engineer
Work place: Warszawa
Person on this position is responsible for Voice Services design and integration for a large portfolio of voice products with main focus on IPC Unigy environment. Person will be part of Global Voice Integration team The team cover project-related activities and work closely with various teams to deliver a professional project implementation service offering to a diverse client/business globally.
Key Responsibilities:
- Manage implementation, overseeing build, validation and closure phases for various projects
- Plan implementation tasks, including change management and communication
- Manage vendor interaction and activities
- Validate installed solution against design record
- Coordinate testing of installed solution with customer environment
- Monitor day 1 activities and troubleshoot new product deployment
- Direct liaison with other development and support teams locally and globally
- Provide technical expertise during audits
- Work with global teams on global standards and configuration to build “Best In Class” standards
Key Skills:
- Experience in managing enterprise-scale voice deployments on a variety of platforms
- Familiarity with a heavily controls-focused environment highly desirable
- Experience in customer support in a time-critical environment solving time critical production issues and problems
- Networking experience (CCNP level)
- Knowledge of CUCM and SBC on expert level
- Knowledge of trunking, including ISDN and SIP-based services
- Experience in a financial services environment is highly desirable but not essential
- Strong communication, organization and planning skills
- Ability to react to a dynamic environment
- Strong problem-solving skills and analytical approach
- Strong team-player and collaborator
- Fluent English written and spoken
In return we offer:
- Exposure to various resolver teams throughout the EMEA, ASPAC, LATAM, NA regions.
- Opportunity to increase knowledge across voice products by participating in modular training
- Attractive and stable employment conditions
- Social benefits (medical care, Benefit System, life insurance, pension scheme)
- Flexible working hours
- Partial Remote work possible
IT, Engineering
