Job Description

In this role, you have the opportunity to coordinate the entire order management process placed by customers through pro-active collaboration with other Supply Chain, Sales and Marketing functions. Your challenge is to balance the requirements of ensuring a seamless order flow while providing a result-driven and proactive customer experience.

You are responsible for

• Order processing – opening orders and back order management, on-schedule processing, price checking and deliver
• Managing inbound and outbound calls (big part of the day)
• Processing of goods procurement and reservations (priority setting on advertisements and promotions)
• Preparing and managing credits
• Recording and processing of logistic customer complaints
• Clarifying differences including cause analysis in the area of ​​service
• Working with error lists about prices and other incompleteness
• Reviewing consumer care process and managing customer inquiries
• Ensuring telephone & email availability
• Taking part in LEAN improvement projects

You are a part of our Global Competence Center in Łódź, where we centralize our business processes. We bring together supporting roles within HR, Finance, Procurement, Customer Service, Supply Chain and other, enabling you to have a career in an international, cross functional environment. Your future colleagues speak 25+ languages and represent 15+ different nationalities, supporting our operations in 50 countries on a daily basis. You will be part of Order Management Team, which provide support to our clients from the EMEA region.

To succeed in this role, you should have the following skills and experience

• University degree
• Fluent German is a must (both written and spoken)
• Very good English
• Very good communication and problem solving skills
• Proactive thinkin to support sales team
• Ability to work under time pressure
• Previous customer service experience will be a plus

In return, we offer you

The unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.

• Annual bonus based on performance achieved
• Private medical care with option to extend it to family members
• Benefit System cards
• Discount for Philips’ products
• Language courses
• Relocation package applicable for people moving in from outside of Łódź region
• Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events)

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

Contact

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