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Citi & Citi Handlowy
Citi & Citi Handlowy
location iconLocations: Warszawa
level iconLevel: specialist
Citi is more than a global financial services company. It's an engine for progress. We serve 200 million customers in more than 160 countries, providing support to individual, corporate, government and institutional clients. Our clients choose us for a global footprint, market positon, in-country relationships and the full range of solutions on offer. In Poland we operate within two legal entities Citibank Europe plc and Bank Handlowy w Warszawie S.A.
IT Business Analyst
Work place: Warszawa

The IT Business Analyst role is part of TTS Technology supporting commercial cards product, and is part of a larger team of business analysts located across several units servicing EMEA, LATAM, ASPAC and NAM regions. This team supports a large pipeline of Strategic and Compliance projects. This role has exposure to Regional and Global Product Heads for Platforms, client facing tools, fraud and data based in London and New York regional and Global heads.


  • Execution and facilitation of business analysis activities for projects part of Commercial Cards pipeline.
  • Analyze the need and the problem statements coming from business and help them construct robust business requirements.
  • Create or gather business case as might be required to assist Head of Projects to support release prioritization.
  • Identify opportunities for process improvement aligned with Global Team strategy.
  • Integration of current processes with the changes required to expand the Product base and enhance processing capabilities.
  • Lead Business enhancements discussions at concept stage using the best techniques at a time.
  • Lead & Manage requirements scope and apply the required change control process.
  • Work and collaborate across teams and units to ensure the scope covers the end to end process. Discuss & agree with technology partners on the best solution approach.
  • Creation, maintenance and coordination of project documentation, specifically related to scope management.
  • Review functional specifications and technical design documents, test cases and test results to support the scope end to end when requested.
  • Ensure completeness of delivery from a solution and readiness perspective.
  • Provide SME assistance and support to Wholesale cards O&T projects and initiatives.
  • Collaborate in the refinement of our Knowledge library following the SME pathways.
  • Manage critical issues and escalate to management when required.
  • Timely reporting of work stream progress on a regular basis. This will involve regular liaison with the Regional Project team and other local, regional, and global team, and attendance over phone at individual project working groups meeting.
  • Responsible for providing effective communications to all partners, stakeholders and user base, providing up-to-date information on success, failures, risks, ideas and suggestions for improvements.
  • Develop and maintain strong requirements governance controls across Project Life Cycle.
  • Work with Release Management team, Projects team and UAT teams to ensure that all Wholesale cards projects are taken care of.


  • BS degree in Computer Science or Business administration, or equivalent whether it is practical experience or additional certifications
  • 5 years of Business Analysis experience preferable in finance industry.
  • 5-7 years of experience with projects based on these technologies Vision+, cobol, html, xml, java, sql
  • Any Formal BA qualification (IIBA CBAP, IIBA, CCBA, Scrum Product Owne, Agile BA etc.) is required or equivalent PDU courses in business analysis.
  • Experience with design and presentation of process maps, process diagrams.
  • Experience in traditional requirements as well as user story format.
  • Demonstrated ability to analyze and solve complex problems; strong influence & negotiation soft skills.
  • Experience using requirements management center or other tools within the field ( Blueprint, JIRA, RTC, Confluence)
  • Formal qualification (IIBA etc.) will be an advantage.
  • Exposure to previous Project Management & SDLC as a plus.
  • Excellent written and verbal communication skills and ability to communicate at all levels.
  • MS Project, Visio, Power point presentation skills
  • Fluent English both written and spoken, other languages are a plus.

We offer:

  • Experience of fast growing Cards business to support our businesses from Latin America, Asia Pacific, Europe, Middle East, Africa regions and options for expansion for NAM business.
  • Exposure across different areas: Operations, product, fraud, technology and to their Unit Heads for requirements discussion and negotiation.
  • Access to internal Citi training palette with different choices and topics, especially BA roadmap.
  • Access to Citi Benefits (Benefit system, pension fund, employee discounts…)
  • Access to Citi programs (employee networks, talent development …)
  • Global project management & Business Analysis experience opportunity.
Please be informed that we will contact selected candidates only.

Citi and Citi Handlowy are registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.
Bank Handlowy w Waszawie S.A


  • iconAnalytics & Reporting, IT
  • iconWarszawa, mazowieckie

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