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beign your career journey with accenture

Accenture Operations
Accenture Operations
location iconLocations: Warszawa
level iconLevel: specialist

Collections Specialist

with Arabic

As Collections Specialist, you will be responsible for routine telephone calls to delinquent customer accounts and resolving problems that delay Receivables, including timely and effective communication with other departments.

Main Responsibilities / Accountabilities

  • Provides training and coaching for new starters as well as retaining / coaching of existing team members as required
  • Takes ownership of small projects and delivers expected results on time
  • Is pro-active in escalating dispute information to a high standard as required in accordance with escalation policy
  • Ensures weekly/monthly Receivables targets are achieved, flagging possible problems early to the Team Leader
  • Assists in the preparation of management reports in line with Client and ’s requirements
  • Ensures that the Receivables processes are followed and are in adherence with SOX policies
  • Is proactive and innovative in generating ideas to improve processes and service delivery to the client
  • Attends Client meetings to discuss payment performance and addresses issues as required
  • Is flexibility around working hours during client specified key periods (month end)
  • Maintains and updates customer data and aging reports
  • Performs any other duties deemed appropriate by either or the Client related to the Receivables or dispute resolution process.

What do we expect from you?

  • Min. 1-year Receivables or accounts receivable experience in an international environment
  • Dispute resolution knowledge
  • Strong interpersonal skills both written and oral with very good telephone skills
  • Ability to work on own initiative while in a Team environment
  • Excellent organizational & time management abilities
  • Ability to establish and maintain key relationships across both and the Client’s organizations.
  • Analytical approach to problem solving
  • Competent in Microsoft Office
  • Fluency in English and Arabic


  • Third level qualification will be an advantage but not essential. Relevant work experience will be considered.
  • Intermediate Excel an advantage, but not essential
  • SAP and DynamicsAX experience are preferred
  • Sarbanes/Oxley knowledge preferable but not essential
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

This job is no longer available

Recruitment process for this position has ended.

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  • iconAnalytics & Reporting
  • iconEnglish, Arabic
  • iconWarszawa, mazowieckie

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