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Philips Polska
Philips Polska
location iconLocations: Łódź
level iconLevel: manager/director
Service Partner Operation Manager
Location: Łódź

Job Description

In this role, you have the opportunity to

Deploy and improve Authorized Service Providers* (ASP) framework and control Market adherence.

Lead implementation projects with Markets. Manage operational, compliance and financial performance of ASP activities.

You are responsible for

  • Ownership of the outsourcing playbook (opportunities identification, workforce management, partner sourcing & onboarding, operational management) to standardize way of working with ASP
  • Acting as implementation program manager, creating roadmap with Markets to develop the outsourcing of Service activities in line with AOP and strategy
  • Managing the requirements input for capabilities related to ASP toward BPE, Procurements, Q&R and other functions
  • Acting as SME; the main point of contact, responsible of escalation, feedback loop between Markets, Businesses and Functions in relation to ASP operational activities
  • Working closely with procurement and business marketing to ensure ASP cost structure and value proposition support AOP targets
  • Setting daily management structure, dashboards and analytics to ensure visibility of performance related to ASP
  • Creating recommendation to develop long term strategic plan related to outsourcing Services

You are a part of

The role will report to Head of Services & Solutions Partnerships.

To succeed in this role, you should have the following skills and experience

  • Master Degree in Engineering or commercial
  • 10 years’ experience in industry services and/or manufacturing
  • Experience in project management, outsourcing with 3rd parties,
  • Strong sense on quality related topics, standard and process
  • Is able to navigate in a complex matrix organization
  • Ability to engage, convince senior stakeholders and work at ground level with operational team. Able to drive change and transform in multicultural environment
  • Analytical, understand and use numbers to drive business purpose, can create business case
  • Strong team worker, collaborative behavior
  • Able to work across the clock, the role include supporting global activities
  • Lean advance certification or willingness to pass
  • Willingness to travel up to 30%
  • Fluent English

In return, we offer you

The unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.

  • Annual bonus based on performance achieved
  • Private medical care with option to extend it to family members
  • Benefit System cards
  • Discount for Philips’ products
  • Language courses
  • Relocation package applicable for people moving in from outside of Łódź region
  • Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events)


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We kindly inform you that we will contact only chosen candidates.


  • iconAnalytics & Reporting, Project Management
  • iconŁódź, łódzkie

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