For our Client, a global FMCG company, we are looking for Dutch speakers to the Customer Service department.
Customer Service Representative with Dutch
Customer Service Representative with Dutch
Work place: Kraków
Ref. no 190784/6346
Responsibilities:
- managing customers’ business needs over the phone,
- processing customers’ requests and updating data in the computer systems,
- receiving and responding to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions (by using our knowledge management resources),
- generating innovative ideas and solutions that will improve customers satisfaction,
- contributing to projects in various departments outside of regular responsibilities,
- assisting other team members to leverage and develop their capabilities.
Requirements:
- enthusiastic, communicative with the willingness to support our customers,
- with excellent knowledge of Dutch and good knowledge of English,
- with the other additional European language (as a must),
- not afraid of facing new challenges or opportunities,
- with an enthusiastic approach to teamwork and focus on internal and external customers,
- knowledge of MS Office applications, especially Excel and PowerPoint is needed,
- the first working experience will be a huge asset for us.
The offer:
- attractive office location in Krakow City Center (Opolska street),
- numerous company events (family picnics, Christmas parties, Carnival balls, International and Product days),
- international team environment,
- benefits: Private medical care, MyBenefit, Life insurance,
- fresh fruits every Monday,
- employee training (induction training, language training, professional certification),
- product discount,
- relocation package for candidates outside Poland.
Consulting, Customer Service, BPO/SSC
English, Dutch
