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Goldman Recruitment
Goldman Recruitment
location iconLocations: Kraków
level iconLevel: specialist
Goldman Recruitment is a leading Polish consulting company specializing in recruitment using Search & Selection and Executive Search methods. Our ambition is to provide the highest level of service, ahead of the market and creating a new standard in the personal consulting industry.

www.goldmanrecruitment.pl

For our Client, a global FMCG company, we are looking for Dutch speakers to the Customer Service department.


Customer Service Representative with Dutch
Customer Service Representative with Dutch
Work place: Kraków
Ref. no 190784/6346

Responsibilities:
  • managing customers’ business needs over the phone,
  • processing customers’ requests and updating data in the computer systems,
  • receiving and responding to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions (by using our knowledge management resources),
  • generating innovative ideas and solutions that will improve customers satisfaction,
  • contributing to projects in various departments outside of regular responsibilities,
  • assisting other team members to leverage and develop their capabilities.
Requirements:
  • enthusiastic, communicative with the willingness to support our customers,
  • with excellent knowledge of Dutch and good knowledge of English,
  • with the other additional European language (as a must),
  • not afraid of facing new challenges or opportunities,
  • with an enthusiastic approach to teamwork and focus on internal and external customers,
  • knowledge of MS Office applications, especially Excel and PowerPoint is needed,
  • the first working experience will be a huge asset for us.
The offer:
  • attractive office location in Krakow City Center (Opolska street),
  • numerous company events (family picnics, Christmas parties, Carnival balls, International and Product days),
  • international team environment,
  • benefits: Private medical care, MyBenefit, Life insurance,
  • fresh fruits every Monday,
  • employee training (induction training, language training, professional certification),
  • product discount,
  • relocation package for candidates outside Poland.

Details

  • iconConsulting, Customer Service, BPO/SSC
  • iconEnglish, Dutch
  • iconKraków, małopolskie

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