This leadership role will involve people management responsibility for SEPA and Western European Clearing Teams and Managers. The role requires focus on day-to-day execution of Payment, Cheques and Investigation services, support internal partners & stakeholders in an efficient and timely manner to ensure cohesive execution.

Responsibilities:

• Manage a team of Officers and Team Leaders to ensure service delivered in an efficient & effective manner and and exceptional requests handled professionally
• Develop & Couch team members in all aspects of their job, ensure all Team goals are delivered
• Build strong Team visibility and Partnership across EMEA Partners , promote creativity ,flexibility and proactive approach .
• Act as the point of escalation for teams and internal Clients.
• A thorough understanding offered service , Client requirements , industry knowledge & practices , by taking cross-regional and cross-functional ownership thus ensuring a timely and satisfactory client experience.
• Initiate, lead and deliver departmental projects, productivity and quality initiatives based on the trend and best proactive analysis, simply and standardise processes
• Implement effective and appropriate governance structures resulting in a robust operational control environment and control .Proactively identify and manage risks which may impact product/service delivery rapidly adapt to changes in the Client expectations, Capability, regulatory and compliance framework;

Qualifications:

• Excellent people management and leadership skills with team building capabilities. Teamwork and ability to motivate
• Excellent interpersonal and communication skills. Fluent verbal/written English and preferable additional WE language on minimum communicative level
• Ability to adapt to change quickly
• Strong Risk and Control awareness and knowledge of control practices
• Service orientation, professionalism, proactive and strong client focus.
• Ability to work effectively in situations requiring analytical, interpretive, and problem solving techniques
• Detailed and independent thinking style.
• Strong influencing and negotiation skills; ability to build and maintain effective networks and relationships.
• Effective management of complex decision making, flexibility and multitasking
• Positive and dynamic attitude to work
• Proven ability to coach and develop talent and create a positive culture,
• Execution focused, overcomes obstacles and minimizes bureaucracy
• Demonstrates commitment to diversity, internal mobility and employee professional development
• Banking knowledge and experience; preferable SEPA, Clearing , Payments' Product knowledge
• Minimum 3 years of managing People

We Offer:

• Competitive salary; annual salary review; annual performance bonus
• A challenging work environment where you can collaborate with global teams to contribute to critical banking applications
• A great environment for learning new technology and tools, online and instructor led training opportunities
• Social benefits (e.g. private healthcare care, Benefit System, life insurance)
• Working in a friendly, dynamic and multinational environment
• Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas\