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Citi & Citi Handlowy
Citi & Citi Handlowy
location iconLocations: Warszawa
level iconLevel: manager/director
Citi is more than a global financial services company. It's an engine for progress. We serve 200 million customers in more than 160 countries, providing support to individual, corporate, government and institutional clients. Our clients choose us for a global footprint, market positon, in-country relationships and the full range of solutions on offer. In Poland we operate within two legal entities Citibank Europe plc and Bank Handlowy w Warszawie S.A.
Team Leader in Trustee (AVP)
Work place: Warszawa

Trustee Team Leader is responsible for running day to day operations of the team, developing employees, and maintaining a process designed based on AIFMD / UCITS V Regulations. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the Trustee Department. Responsibilities include but are not limited to performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.


  • Responsible for delivering process in a accordance to EMEA Standard Operating Procedure and agreed SLA’s
  • Follow pre-set escalation protocols to highlight high value & aged exceptions and raise red flags for any process deviations
  • Timely resolution of queries and breaks level exceptions through consistent follow up with business stakeholders
  • Being vigilant on anything suspicious or out of ordinary are appropriately escalated to immediate supervisors
  • Partner with business units to assess & streamline processes in order to mitigate risk
  • Generate efficiencies through continuous improvement initiatives & challenging the status quo
  • This is a challenging role in a global, real time environment with exposure to wide range of financial products
  • Training, both on the job training and presented training courses
  • Increased Product knowledge & exposure to clients and other departments within Citi
  • This is a great opportunity for a candidate looking to work in a controls environment.
  • The role will provide a high level of exposure to internal clients and enable the candidate to develop their client service skills
  • This is a necessary requirement for anyone hoping to progress into a more senior role within the Reconciliations department
  • Culture carrier within the firm


  • 5-8 years of experience in banking sector
  • Experience in managing or/and supervising the team and processes
  • Self-motivated and detail oriented
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Flexible & maintain professional demeanor at all times
  • Managing Client Relations - Not fully necessary but would be advantageous
  • Knowledge of AIFMD /UCISTS V will be an advantage


  • Bachelor’s/University degree or equivalent experience

We offer:

  • Competitive salary; annual salary review; annual performance bonus
  • A challenging work environment where you can collaborate with global teams to contribute to critical banking applications
  • A great environment for learning new technology and tools, online and instructor led training opportunities
  • Opportunity to work remotely
  • Social benefits (e.g. private healthcare care, Benefit System, life insurance)
  • Working in a friendly, dynamic and multinational environment
  • Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas
Please be informed that we will contact selected candidates only.

Citi and Citi Handlowy are registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.
Bank Handlowy w Waszawie S.A


  • iconBanking
  • iconWarszawa, mazowieckie

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