Responsibilities:

The main responsibility for Client Relationship Expert is to maintain, strengthen and grow the ongoing relationship with EMEA based Commercial Card Clients following set up by the implementation and provide a single point of contact for client queries and concerns. Day to day work consists of the following:

• Frequent proactive client communication: regular conference calls resulting in action plans. Schedule, organize and carry on regular client service face to face reviews in collaboration with Account Management/ Relationship Management and other functional areas where relevant;
• Influence the client to ensure that their programme operates optimally for both them and Citi;
• Day-to-day issue resolution with key contacts at the client’s organization with an emphasis on resolving the root causes of any issues;
• Taking ownership of issues and coordinating fast resolution;
• Create Opportunities for Proactive Programme Improvement. Practice effective continuous process improvement within Operations and with a client to reduce errors, bottlenecks and ultimately, costs;
• Identify areas to cross sell products / solutions to existing clients and work with the Citi teams to develop these leads

Requirements:

• Fluent English and fluency in one of the following European languages preferred (German, French)
• A minimum of 2 years of experience in business to business customer service, account management or sales
• Excellent Presentation & Communication Skills
• Highly articulate, with influential verbal skills and precise written skills
• Proven business maturity which result in gaining/maintaining credibility and respect with senior contacts at the client
• Strong MS Office and system skills

We offer:

• Opportunity to work in an international and diverse environment.
• Exposure to a wide range of internal stakeholders as well as to senior management
• Private healthcare
• Group insurance
• Private pension scheme
• Flexible work schedule and working from home (home office)
• Multisport program