The IT Business Senior Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

Responsibilities

• Work with Country business to capture requirements during project conceptualization
• Assist Business in the preparation of Business Requirements
• Articulate business requirements in Technical terms
• Impact Analysis for local applications for in-country and Regional projects
• Coordination and negotiation with different departments of the bank during business requirements analysis and entire project lifecycle
• Facilitate technology input to in-country prioritization
• Address Business queries through CMP or other channels that are raised for SME/consultancy purposes
• Support businesses in gap analysis with external partners, infrastructure teams, regulatory bodies for technology matters
• Liaise with business stakeholder on technology deliverable and project related issues
• Facilitate country testing progress and UAT sign off during last mile
• Professional development and training of IT Project Analyst(s) where needed and asked
• Ensure that all initiatives are properly documented and formalized
• Follow up during post implementation intensive care period where required and asked
• Drive Tech live and customer live thru Business communications
• Understand business needs and identify opportunities to improve processes/potential growth
• Facilitate interactions between Country and regional GCT team
• Act as a single point of contact to country business for technology matters
• Work with Country Business on operational matters (e.g. technology projects, outages
• Exhibit sound and comprehensive communication and diplomacy skills to exchange complex information
• Guide business on technology policies
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 5-8 years of relevant experience
• Experience and Knowledge of banking/mobile/internet/Cards domain will be a significant advantage
• Proven interpersonal, data analysis, diplomatic, management and prioritization skills
• Consistently demonstrate clear and concise written and verbal communication
• Proven ability to manage multiple activities and build/develop working relationships
• Proven self-motivation to take initiative and master new tasks quickly
• Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail
• Bachelor’s/University degree in computer science, information technology, software engineering or a related field

In return we offer

• Opportunity for professional development in the international and multicultural organization
• Developing opportunities and challenging assignments
• Attractive and stable employment conditions
• Social benefits (medical care, Benefit System, life insurance, pension scheme)
• Flexible working hours
• Partial Remote work possible