Digital Customer Service team supports institutional clients in their day-to-day activities and ensures a seamless client experience. Digital Customer Service team is responsible for the verity of Citi digital products.
The Spring by Citi (Digital Consumer Payment) product enables digital commerce for clients. Under this umbrella, we offer institutional merchants the ability to collect from a wide range of payment methods including cards, e-wallets, and new and innovative bank transfers. In turn, their consumers have access to a wide variety of payment methods of their choice.
Spring by Citi Service Agent supports institutional merchants in their day-to-day activities and ensures a seamless client experience. In collaboration with similar teams in Europe and Asia, this U.S.-based team will enable a global 24x7 “follow-the-sun” coverage model. The analyst will develop an in-depth specialty knowledge of the product and be able to communicate professionally and diplomatically with clients and internal partners. The ideal candidate would have a strong service and support background with an emphasis in e-commerce.
- Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
- Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
- Conduct necessary analyses to address client needs
- Communicate resolutions to clients via e-mail or call
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup
- Minimum one year of experience in customer service
- Technical background is preferable
- Good level of English and German
- Analytical and methodical approach
- Display a high level of attention to detail
- Strong customer orientation
- Mentoring and teaching on solving technical issues will be provided
- Possibility to work from home
- Welcoming working atmosphere in a multicultural environment
- Work will be challenging and offering constant development opportunities
- Full social package (e.g. private healthcare care, Benefit System, life insurance)
- Access to broad offering of classroom and online trainings, as well as job shadowing opportunities
- Language courses