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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
Shell Business Service Centre Kraków - job
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
External Relations Content Adviser
Work location: Shell Energy Campus, Czerwone Maki 85

Job description:

You will support creation, management and promotion of content and campaigns that illustrate Shell’s thought-leadership and strategy and business activities that respond to challenges of sustainability and safety and the energy transition.

Your main responsibilities will be:

  • To support the development of written content, narratives and materials as well as sourcing images, videos and infographics to illustrate Shell’s strategy, and the company response to the energy transition and sustainability.

  • To support the development of ER content; specifically providing formatting support and infographic production and photographic contributions for the Sustainability Report.

  • To work with sustainability page owners and central team to ensure all relevant web pages are up-to-date in time for the Sustainability Report launch.

  • To continually review, update and improve relevant ER webpages to ensure most recent messaging is applied and the digital experience responds to and meets audience needs.

  • To coordinate and manage the ER content calendar (alignment with other Content Advisers in Krakow) to ensure corporate priorities are understood and supported at the content board

  • To support internal promotion of the Sustainability Report and external social media campaign development; including research and content creation, campaign implementation and evaluation

The position is based in the External Relations team in Krakow but delivers for Shell’s ER Corporate team based in The Hague and London.


We are looking for strategic, creative and collaborative candidates with experience in public affairs and corporate communications to join Shell’s External Relations Corporate team and help shape the way the company shows up as it transforms over the coming years.

  • Ideally, we seek people with an eye for detail, who can collect evidence and data to support their ideas and make improvements.

  • The successful candidate will be quick to learn the complex business and an active self-starter.

  • We’re ultimately looking for a corporate communications enthusiast; someone who can adapt to the many needs placed on a strong corporate communications team. Being able to develop strong, trusted relationships with colleagues across Shell in both business and country roles is crucial for the success of this role.

Key ER competencies for the role include:

  • Business partnering,

  • Creating effective content and digital connections.

  • Excellent writing skills, analytical mind, inquisitive and happy to provide challenge where she/he identifies opportunities for improvement/optimisation.

  • English C2 is a must

Number of Vacancies:

Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects
Shell is an Equal Opportunity Employer


  • iconMarketing & PR
  • iconEnglish
  • iconKraków, małopolskie

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