Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.
Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Customer Operations Specialist - Deal Management with French
Work location: Shell Energy Campus, Czerwone Maki 85
If you have high attention to details, analytical skills and like to work with different systems, then role of Deal Management Specialist in our Customer Operations Team would be a perfect opportunity to grow professionally and have a real impact on our business in French-speaking countries.
What will you do?
You will cooperate with Account Managers to provide in on-boarding Customers to Shell and delivering all relevant changes to the customer agreement throughout the contract life-cycle. You will be the owner of pricing and the contract set up, amendment and management process. You will also support preparing for tender bids, follow up directly with customer on missing documentation and work with local legal experts.
As Deal Management Specialist you will set up and maintain pricing data, including confirming pricing, increases and changes. You will be responsible for charge backs and rebates implementation, investment deals, invoice accuracy and resolving disputes.
Our team is also focusing on some or all of the accountabilities below, depending on operational requirements. Businesses serviced include but are not limited to: Global Commercial, Commercial Fleet and Retail. These activities cover all Customer levels including Key Accounts and Platinum Customers.
You will be responsible for Road Services registration and set up and amend process, checking for accuracy, legal compliance and documentation completeness. You will act as Road Services Customer advisor and create the link between Customer and third party providers, resolving operational issues
French C1 - minimum level
Bachelor degree preferred (Business related major) or equivalent experience
Previous experience in Customer service or operations
Experience in Microsoft Office; GSAP/ H3 experience preferred
Possess a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures of Shell
Understand Shell’s Play Book and customer value proposition
Able to demonstrate a continuous improvement mind-set
Demonstrated communication and relationship building skills
Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities
Number of Vacancies:
Benefits of working at Shell:
- Meaningful work in a company that is universally respected as a truly global energy leader (one of
the world’s biggest companies according to Fortune Global 500)
- Unique opportunity to fulfill your potential with personal and professional development programs
- Work in a smart and motivated team within a supportive and inclusive culture with strong values
- Attractive salary and bonuses
- Complex medical care and individual life insurance
- Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
- Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
- Opportunity to participate in social and community projects
Shell is an Equal Opportunity