What will you do?

As a Customer Service Agent, you will handle Business to Customer relations with our customers.

The role includes some or all the following key responsibilities:

• Sense of achievement providing excellent customer service in an inbound customer / user contact environment
• Fulfilling work satisfying customer expectations in a way that also complies with best practices
• Demonstrating empathy by listening attentively to customer concerns and redirecting them to the right resource for support as needed
• Maintaining high customer satisfaction ratings and adhering to service level agreements

Basic Qualifications

• Minimum High School Diploma or equivalent, ideally ongoing or completed studies towards a bachelor’s degree
• Very good control of English and French language (C1) and strong understanding of culture
• Good knowledge of Social Media environment
• Some customer service or call center experience is a plus
• Experience providing Business to Business or Business to Customer Support services with emphasis on online advertising sector or social media

Professional Skill Requirements

• Passionate about providing high quality customer support
• Excellent verbal and written communication proficiency in English with good business communication skills
• Medium to high proficiency to write freehand is a must, along with good grammar and typing accuracy skills
• Ability to focus in a dynamic work environment and thrive while responding to evolving product inquiries
• Ability to prioritize tasks and work independently
• Great judgement and ability to problem-solve both with peers and independentlyFlexible work-hours: Shift rotation on 24/7 basis (7:00-15:00 – 15:00-23:00 – 23:00-7:00) with individualized scheduling and financial incentive for working Night Shifts
• Flexible and quick learners, able to adapt to continuously evolving client needs and product updates