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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
Shell Business Service Centre Kraków - job
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Delivery Scheduler with Hungarian
Work location: Shell Energy Campus, Czerwone Maki 85

Job description:

As a Delivery Scheduler you would create schedules for truck deliveries in order to ensure timely and economical product delivery to Retail sites and B2B customers through the Order to delivery process.
You would also need to liaise with Supply & Distribution staff, Retail Territory Managers, hauliers, customers, Customer Service and Order to Delivery teams to perform amendments to the schedule during its execution, manage customer enquiries, communicate delivery failures and process urgent orders.

Your main responsibilities would be:

Create and optimize an accurate, cost effective and timely delivery plan based on data / customer orders to ensure that the right product and volume is delivered from the right source to the right destination at the right time by the right truck

Ensure scheduled deliveries are in line with HSSE and operational procedures and customers´ SLAs

Work with analysts (where relevant) and other schedulers to balance order demand against truck supply

Ensure the truck diary is correctly set up in scheduling system

Ensure Supply and product availability issues are reflected in scheduling system set-up

Allocate orders to trucks

Primary contact point for the hauliers to advise truck drivers of necessary amendments to plan

Manage deviation from plan

Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate

Communicate to customers on service delivery failures

Ensure any Special Instructions noted on the orders have been processed

Receive urgent order requests and create urgent orders within framework of delivery promise


If you have:

  • Hungarian language at min. C1 level

  • IT affinity

  • Ability to priority setting in a hectic operational environment

  • Ability to handle unplanned issues arising from delivery/system constraints

  • Resistance to stress, ability to work under pressure with tight deadlines

  • Continuous Improvement mindset

  • Ability to close teamwork within the scope

  • Logistic/distribution experience/background nice to have

Just join us!

***Schedulers are shift workers continuously rotating to provide support. For Hungarian scope Monday -Friday working

Number of Vacancies:

Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects
Shell is an Equal Opportunity Employer


  • iconLogistics, Procurement
  • iconEnglish, Hungarian
  • iconKraków, małopolskie

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