Citi Private Bank, one of the largest private banking businesses in the world, provides professional wealth management services for 26,000 clients globally, including a third of the world’s billionaires, operating in 60 offices in more than 30 countries. Citi Private Bank offers unmatched global reach, coupled with a full range of portfolio management and investment advisory services, an array of structured lending and banking services, as well as expertise from Citi's Markets and Banking division.

Key responsibilities:

• Assess and test Operations process & controls flows on a recurring basis; remain with a strong risk management mindset
• Establish a consistent defect and near miss incident tracking process and take direct acco untability for
• Drive “professional productivity” including Map and Measure constant recertification process, Manual Touch Points reduction
• Identify opportunities for Digitization and Automation including RPA opportunities
• Drive Process re-engineering, standardization and feasibilities analysis along with global product operations leaders
• Establish a meaningful approach to measuring the Client Experience, Leveraging KPIs
• Play a key role in the formation of the Operations 2020 vision and strategic roadmap
• Drive design and implementation of new operating model for Operations, and associated processes and procedures
• Implement best practices and global consistency, simplifying & standardizing working with Global Funds Operations Managers and Leads
• Champions a culture of high standards, strategy and vision, impactful communication to influence and inspire others
• In a very competitive labor market environment efficiently attracts and retains top talent, drives employee engagement, strong self-awareness, role-model for self-development
• Embed Citi Operations Excellence standards to ensure best performance delivered by staff
• Set clear and challenging goals; drive a culture of accountability, ethics and sustainable results
• Work in a complex regulatory environment supporting 5 jurisdictions (UK, Ireland, Switzerland, Jersey and Luxembourg)
• Play a key role in designing the Warsaw CPB Ops Middle Office function as a senior officer layer to interact as intermediary and point of contact for managing Front Office escalations and urgencies; once established, directly participate in effectively performing defined MO function in order to continuously aim ever increasing client satisfaction but at the same time ensuring stable and risk controlled Ops processing
• Secure stable and efficient Sanctions process for the transaction flow under management
• Supporting Banking Ops Head in running the Unit

Knowledge / experience / mindset

• 5 to 10 years’ experience in the financial industry, specifically within Operations
• Minimum 4 years of experience in team management
• Bachelor’s Degree or equivalent preferably in economics, finance, accounting or mathematics
• Strong leadership skills
• Track record in managing staff or people managers and true development of team members
• Very good communication skills including strong verbal and writing business English capacity
• Strong customer oriented mindset and able to help deliver solutions when speaking with clients
• Preferably knowledge of industry funds processing platforms (Swift etc.)
• Strong expertise in both PowerPoint & Excel (Advanced)
• Sense of urgency, quick in action
• Flexible, able to spot irregularity and react promptly and adequately
• Persistent, ready to actively follow up and escalate if needed
• Well-organized, working to tight deadlines
• Sense for independent work and good team player
• Reliable and 'can do’ attitude

We Offer:

• Competitive salary; annual salary review; annual performance bonus
• A challenging work environment where you can collaborate with global teams to contribute to critical banking applications
• A great environment for learning new technology and tools, online and instructor led training opportunities
• Social benefits (e.g. private healthcare care, Benefit System, life insurance)
• Working in a friendly, dynamic and multinational environment
• Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas