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HCL Poland
HCL Poland
location iconLocations: Kraków
level iconLevel: specialist

HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India's original IT garage startups, the HCL enterprise currently comprises three companies in India - HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India. In the technology space, HCL’s offerings span a wide range of software and hardware services and solutions including R&D, Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, IT Hardware, Systems Integration, Distribution of Technology and Telecom Products. A new entrant in Healthcare, HCL aims to provide innovative medical services, products and training to meet the growing demand for quality Healthcare in India.

In Poland we started our operations in 2007. Our operation in Poland primarily revolves around the global technical support centre through which we provide multilingual Infrastructure Management Support to our clients. Apart from providing multilingual technical support in 15 languages, we also work on technology based projects for our clients.

Due to our growing business needs we are looking for:

RDS/Specialist with Dutch, Kraków
Location: Kraków

Daily Activities:

  • Manage user accounts across applications running on various platforms (e.g. Windows, Active Directory, Exchange)
  • Create and administer LAN accounts, Global Groups, email accounts for new users
  • Create and administer various shared resources (e.g. distribution lists, directories, shared email accounts, shared calendars and conference rooms)
  • Standardize network resources as per client requirements and grant permissions on them
  • Set up servers as per the client standards and grant permissions on them
  • Ensure that customers have the appropriate access to the tools necessary to support their business in an efficient way
  • Perform a role of a System Administrator for the User Account Maintenance and Incident Management Systems including general housekeeping
  • Perform development and maintenance of Knowledge Base for the User Account Maintenance Procedures

Soft Skills:

  • Good communication and conversation skills (both verbal and written)
  • Fluent Dutch and English (min B2), any other European language nice to have
  • Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
  • Ability to ensure high level of customer satisfaction and acceptance
  • Personal dedication to providing high quality service. Ability to finish what is started is a must
  • Desire to reinforce HCL’s values and methodology
  • Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared
  • Ability to acquire new information quickly and the willingness to do so at all times

Technical Requirements:

  • Working knowledge of applications running across multiple platforms (e.g. Windows, Exchange)
  • Understanding of ITIL processes
  • Experience in UNIX/Mac environment
  • Working knowledge of ticketing system for incident management
  • Ability to define processes and implement them as per need
  • Ability to conduct Root Cause Analysis
  • Ability to successfully provide hardware/software/network problem diagnosis/resolution via telephone
  • Familiarity with the process of creating user accounts for Active Directory, Exchange mailboxes, distribution lists
  • Knowledge of VPN and remote dial-in users
  • Knowledge of Active Directory, Exchange 2003/2007, Windows operating systems (servers: Windows 2000, Windows 2003, Windows 2008; clients: Windows7, Windows Vista, Windows XP, Windows 2000), Mac OS, OS X
  • Knowledge of ITSM ticketing tools (e.g. Remedy, HP Service Center, Peregrine Service Center, SNOW)

Years of Experience:

  • Total: 3-4 years of higher education (B.Sc. or diploma)
  • Relevant: 2-3+ years of help desk/desk side, customer service, and support experience; experience with solving hardware related problems

Certification Requirements:

  • MCP/MCSE/MCSA preferred
  • ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred

We offer:

  • Life insurance
  • Private healthcare
  • MultiSport Card
  • Clear career path in a growing multinational organization

Job type: permanent, full time

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates. Only those applications that include the candidate's consent to process personal data will be considered.

Please use the sentence below:
I hereby give consent for my personal data included in the application to be processed for the purposes of the recruitment process in accordance with Art. 6 paragraph 1 letter a of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)

I hereby give consent for my personal data included in the application to be processed by HCL Poland Sp. z o. o. for the purposes of future recruitment processes.

Details

  • iconAnalytics & Reporting, IT
  • iconEnglish, Dutch
  • iconKraków, małopolskie

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