from Ukraine
See my story
from Portugal
See my story
from Colombia
See my story
from Italy
See my story
from Mexico
See my story
from Denmark
See my story
beign your career journey with accenture

Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: manager/director
Shell Business Service Centre Kraków - job
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Downstream Data Privacy Manager
Work location: Shell Energy Campus, Czerwone Maki 85

Job description:

The team, led by the GM Data Privacy for Downstream/New Energies, works with the Chief Privacy Office legal team and Data Privacy focal points across the New Energies businesses and in the Functions to ensure compliance with the Group’s Data Privacy manual. Our role is to institutionalise Data Privacy best practice in a fit for purpose manner throughout the organisation and the support functions, ensuring appropriate engagement, tools and training is in place such that full value can be extracted from sales and marketing activities, with risks appropriately assessed and mitigated.
Developing innovative solutions to innovative problems, in full co-operation with legal, business and functional experts, is an essential part of doing business better through excellent data privacy practice.

This position which will suit someone of high energy who is committed both to protecting Shell’s reputation whilst also to enabling business growth through highly effective customer relationships. We are looking for a talented Data Privacy Manager to help us navigate the growth of new businesses which are often rich in data, customer connections and software enabled services.

Accountabilities include-

  • Ensuring compliance with the Shell Data Privacy Manual and other appropriate frameworks and external regulations.

  • Process improvement - Working to implement data privacy risk control frameworks and gap closure plans, which are sustained over time.

  • Best Practice Application and Development - Transferring best practice data privacy initiatives from DS to most appropriately manage data privacy risk at the operational level in NE, and vice versa.

  • Improved ways of working - Work collaboratively with the data privacy SMEs to better integrate data privacy into NE business processes.

  • Incident Management - Ensure the agreed incident management process is in place and used in a timely manner, coordinating incident response and learning as required.

  • Stakeholder Management, particularly communicating priorities.

  • Translating external regulations and industry trends into value-driving activities.


  • A strong and deep working knowledge of data privacy fundamentals and the external regulatory environment is preferred

  • Certification in ​IAPP (International Association of Privacy Professionals) e.g. CIPM or CIPP.

  • Experience implementing policies, procedures, templates, and toolkits to be used by a variety of business stakeholders at a global level

  • Proven ability to manage risk exposure.

  • Extensive knowledge of IT terminology, processes, systems, and applications, as well as knowledge of database concepts, data modelling, and database applications

  • Proven stakeholder and relationship skills, with demonstrated ability to engage/influence, are very important.

  • Sound judgment and initiative, including strong interpersonal skills, organizational skills, flexibility to adapt to changing environments and needs, and the ability to translate legal advice and guidance into actionable solutions.

  • Experience in the B2B sector ideal and would be a strong advantage.

  • Excellent communication skills

  • Strong Risk Management skills e.g. The ability to take risk-based decisions balancing compliance requirements against the need to do business

  • Good Project Management skills inc. Time management e.g. prioritising competing activities

  • ​English C1 is a must

Number of Vacancies:

Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects
Shell is an Equal Opportunity Employer


  • iconAnalytics & Reporting
  • iconKraków, małopolskie

Company profile

  • About us
  • Job offers (81)

selected offers

Do you want to be always up to date?

Create job alert and start getting similar offers directly to your mailbox!