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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
Shell Business Service Centre Kraków - job
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Admin Specialist with German
Work location: Shell Energy Campus, Czerwone Maki 85

Job description:

Do you want to be responsible for administrative tasks and be a support for a Team Lead and your Team colleagues.
Are you Analytical thinker and do you have passion for IT tools. In this position you will be responsible for maintain our website through company Software application (including HTML coding)., grouping various technical issues with applications used by our customers, update important changes on customer accounts in our Customer Data Base Software and participate in internal meetings around listed topics.

Customer Enquiries

  • Feedback and Issues: Take ownership for the resolution of Integrated Retail B2C complaints, feedback and compliments, liaising with other service partners as required

  • Offers and Promotions: Dear with reports regarding promotions, third party offers, gift delivery, balance enquiry, Premium membership

Loyalty Management

  • Manage the Retail Loyalty Customer Experience

  • Handle transaction queries, self-serve queries and general loyalty related enquiries

  • Support Perform compliance checks on manual data quality control

  • Support the redeeming and transferring of Customer Loyalty points

  1. Process and Administrative Work

  • Acquire an in-depth knowledge of and work with internal systems, understanding both their individual use and how they relate to each other

  • Support Data Integrity Management, by embedding right first time accountability and ownership of Customer data quality inputted at system

  • Liaise with internal interfaces within the agreed processes and ways of working

  1. Digital and Touchless Support

  • Support Shell’s Customers on digital channels and proactively encourage self-support solutions, ensuring Customers are aware of the information and tools on the website and mobile application

  • Support social media platforms by technical assistance

  • Given detailed business and process knowledge may be called upon, from time to time, to support testing for IT upgrades or projects requiring operational input


  • English Language Proficiency – C1

  • German Language Proficiency – B2

  • Bachelor degree preferred (Business related major) or equivalent experience.

  • Previous experience in Customer service or IT support preferred.

  • Experience in Microsoft Office, especially with Excel.

  • Possess a strong Customer service ethic.

  • Able to demonstrate a continuous improvement mind-set.

  • Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities.

  • Able to problem-solve independently, dealing with a range of uncommon queries.

  • Able to develop an extensive network of contacts, subject matter experts and decision makers .across the business to help resolve the more complex Customer problems.

  • Have an in-depth knowledge of the local Retail business and ability to build local market intimacy.

  • Web design experience or studies desirable.

Number of Vacancies:

Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects
Shell is an Equal Opportunity Employer


  • iconIT
  • iconEnglish, German
  • iconKraków, małopolskie

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