Do you want to be responsible for administrative tasks and be a support for a Team Lead and your Team colleagues.
Are you Analytical thinker and do you have passion for IT tools. In this position you will be responsible for maintain our website through company Software application (including HTML coding)., grouping various technical issues with applications used by our customers, update important changes on customer accounts in our Customer Data Base Software and participate in internal meetings around listed topics.


Customer Enquiries

• Feedback and Issues: Take ownership for the resolution of Integrated Retail B2C complaints, feedback and compliments, liaising with other service partners as required

• Offers and Promotions: Dear with reports regarding promotions, third party offers, gift delivery, balance enquiry, Premium membership

Loyalty Management

• Manage the Retail Loyalty Customer Experience

• Handle transaction queries, self-serve queries and general loyalty related enquiries

• Support Perform compliance checks on manual data quality control

• Support the redeeming and transferring of Customer Loyalty points

1. Process and Administrative Work

• Acquire an in-depth knowledge of and work with internal systems, understanding both their individual use and how they relate to each other

• Support Data Integrity Management, by embedding right first time accountability and ownership of Customer data quality inputted at system

• Liaise with internal interfaces within the agreed processes and ways of working

2. Digital and Touchless Support

• Support Shell’s Customers on digital channels and proactively encourage self-support solutions, ensuring Customers are aware of the information and tools on the website and mobile application

• Support social media platforms by technical assistance

• Given detailed business and process knowledge may be called upon, from time to time, to support testing for IT upgrades or projects requiring operational input