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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: manager/director
Shell Business Service Centre Kraków - job
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Global Loyalty CVP Development Manager
Work location: Shell Energy Campus, Czerwone Maki 85

Job description:

The role of Global Loyalty CVP Development Manager sits within the broader Global Loyalty team reporting into the Global Loyalty Programmes Manager and GM for Global Customer Marketing & Communications and is based in SBO Krakow.
The role is fundamentally responsible for the development of loyalty programme CVPs in both new and existing markets in the US, Canada and Mexico and driving commercial value from the schemes.
Additionally, the responsibility of this role is to act as a loyalty web site lead and manage the evolution and development of future proof web based interface solution for all loyal customers worldwide, while ensuring the current web runs smoothly.


  • Work with your focal markets in the Americas to deliver maximum commercial value from the CVPs that are in the market today; sharing best practice, assessing processes and implementing proven improvements, supporting with marketing and T&R planning etc.

  • Working alongside our local market colleagues and multiple global and local stakeholders help to define and support the development of digital loyalty programmes and optimum customer experiences.

  • Create new ways to align with fuels, NFR and other LoBs to amplify loyalty programme messaging.

  • Support the Loyalty talent agenda by publicising and generating engagement with the established ‘Loyalty Capability’ programme.

  • Support the development of a suite of accessible, useful Best Practice materials covering the basic questions any loyalty market needs for markets to learn from.

  • Become an ambassador for Loyalty Programmes within Shell and understand their role in achieving local goals and their brand impact.


  • Act as a loyalty web site lead and manage the evolution and development of future proof web-based interface solution for all loyal customers worldwide

  • Run and maintain current Smart Online web site in coordination with delivery teams

  • Identify web customer Journey improvements, registration process improvements, website look and feel including website Communications

Dimensions :
Geography – Global, focus on US, Canada, Mexico


  • Strong loyalty experience preffered

  • Degree level education or equivalent.

  • English language – fluent / native.

  • External mind-set and customer first attitude

  • Complex programme / project management delivery at Shell

  • Digital / mobile / multi-channel experience

  • Shell IT and Shell process understanding / experience

  • Personal resilience and flexibility in working style.

  • High levels of professional and personal organisation.

  • Demonstrated Commercial acumen

  • Open-ness to challenge and willingness to change direction.

  • Strong relationship building skills, an ability to take people on a journey.

  • Problem solving capability

  • Insight driven marketer.

  • Process and structure capability.

  • Strong delivery through others, team working, delegation, calling to account and man-management skills.

Number of Vacancies:

Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects
Shell is an Equal Opportunity Employer


  • iconMarketing & PR, Customer Service
  • iconEnglish
  • iconKraków, małopolskie

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