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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
Shell Business Service Centre Kraków - job
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Operations Adviser
Work location: Shell Energy Campus, Czerwone Maki 85

Job description:

You will provide support to front line Shell Aviation Operations across Europe. This role acts as the interface between Shell Aviation and airport operations. Central to this role is the management of activities covering operational expenditure for Into-Plane and Fuel Storage. Other key responsibilities include actively contributing to continuous improvement and operational excellence at Shell Operations and with our Partners, to improve customer satisfaction. Our Team supports a diverse contract portfolio consisting of Into-Plane and Storage 3-rd parties, joint ventures and concessions agreements across more than 60 locations. We support 11 countries- UK, Austria, Netherlands, Germany, Finland, Sweden, France, Czech, Slovakia and Turkey.

Your main duties would be:

-managing the creation, monitoring and closure of Purchase Orders, coded payments for operational expenditure in Shell Operations
-ensuring the accuracy of payments by verifying that rates, charges and scope of work are correctly represented on invoices
-preparing monthly concession reports for airport authorities
-carrying out location/country specific activities regarding claiming VAT and customs, tax and other submissions

-acting as a first point of escalation to resolve operational issues to resolve customer disputes within targeted timeframes
-working closely with other team members to drive continuous improvement, especially for Requisition to Payment and Asset Management tools, processes and ways of working, as well as cooperating with Into-Plane Operations and Customer Operations to determine root cause of invoice accuracy errors


If you have:

-experience in Requisition to Payment process and tools e.g. Ariba
-good English skills, both verbal and written
-ability to communicate in some of European languages (e.g. Dutch, Swedish, German, French, Finnish, Czech, Turkish) that would be an asset
-experience in task/workload prioritization
-ability to manage multiple stakeholders
-attention to detail and accuracy
-analytical skills and data reporting experience
-continuous improvement mindset /
process simplification experience..

Apply today!

Number of Vacancies:

Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects
Shell is an Equal Opportunity Employer


  • iconAnalytics & Reporting, Procurement
  • iconKraków, małopolskie

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