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Citi & Citi Handlowy
Citi & Citi Handlowy
location iconLocations: Olsztyn
level iconLevel: specialist
Citi is more than a global financial services company. It's an engine for progress. We serve 200 million customers in more than 160 countries, providing support to individual, corporate, government and institutional clients. Our clients choose us for a global footprint, market positon, in-country relationships and the full range of solutions on offer. In Poland we operate within two legal entities Citibank Europe plc and Bank Handlowy w Warszawie S.A.
Customer Service Analyst 2
Work place: Olsztyn

Customer Service Analyst

The Customer Service Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

What would you do as a Customer Service Analyst:

  • Managing client relationships, ensuring all their queries are resolved (operational and technical)
  • Designing and executing system solutions for clients
  • Participating and leading global technical projects as part of digitalization strategy
  • Assisting clients with Citi solutions
  • Proactively reviewing and resolving problems by conducting necessary analysis, liaising with internal teams and departments across the globe, with escalation where required
  • Supporting clients to enable to understand their transactional and inquiry activity. Hosting review calls to discuss and analyze these and work with clients to improve their productivity & usage of self-service tools where applicable
  • Proactively informing customer about problems (system failures, market issues) and providing regular updates to resolution of issues
  • Keep updating on all new market and regulatory requirements affecting client portfolio/base
  • Escalating customer feedback, processing delays and errors appropriately
  • Leading and participating in cross departmental initiatives
  • Proactively aiming to reduce query volume


  • Proven track record of managing client relationships and delivering high quality customer service
  • Fluency in English
  • Proficient use of all Microsoft applications with strong computer/technical
  • Banking experience will be an asset
  • Experience in a fast-paced team environment
  • Ability to influence stakeholders to achieve results
  • Superior investigative and analytical skills with proven ability to understand and interpret statistics and metrics
  • Build relationships easily
  • Excellent problem-solving skills

What would you get in return:

  • Social benefits (e.g. private healthcare care, Benefit System, life insurance)
  • Access to broad offering of classroom and online trainings, as well as job shadowing opportunities
  • Language courses discounts
  • Working in a friendly, dynamic and multinational environment
  • Work will be challenging and offering constant development opportunities
  • Cooperation with teams around the world, English usage on a daily basis
  • Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and encourage all improvement ideas
Please be informed that we will contact selected candidates only.

Citi and Citi Handlowy are registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.
Bank Handlowy w Waszawie S.A


  • iconAnalytics & Reporting, Customer Service
  • iconEnglish
  • iconOlsztyn, warmińsko-mazurskie

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