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Accenture Operations
Accenture Operations
location iconLocations: Kraków
level iconLevel: specialist

Customer Service Junior Specialist

- Entry Level Position

What will you do:

As a key player in the Global Customer Solutions Team, the Global Customer Support (GCS) Agent will have responsibility to monitor and respond to clients’ specific typology of requests (invoice copies etc.) in line with service levels agreed with the client and to ensure that proper quality control checks are performed. The agent will be the first point of contact for thousands of customers as well as internal stakeholders and as such will need to deliver timely, accurate and predictable service.

  • Work with delivery team to ensure time results
  • Identify and respond to customers' requests
  • Ensure all queries are processed as per SLA’s (Service Level Agreements) and KPIs (Key Performance Indicators) which are set out for the team
  • Take ownership of customers’ issues ensuring end to end service with an emphasis on excellent customer satisfaction and attention to detail
  • Demonstrate an in-depth knowledge of products and services offered by the client

What do we expect from you?

  • Proficient English verbal and written
  • Strong drive for results and the ability to manage multiple initiatives simultaneously
  • Ability to deal with and react effectively to demanding SLA-driven environment without compromising quality or efficiency
  • Professional and confidential demeanor to ensure that data is handled sensitively and confidentially
  • Strong attention to detail and a well-organized, structured approach to work and good communication skills
ABOUT US:
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.pl

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

Details

  • iconCustomer Service
  • iconKraków, małopolskie

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